Established independent management and technology consulting practice to assist financial services companies with operational strategy development and execution. Successfully completed the following projects:• Served as Director of Operations for a Business Process Outsource company.• Served as Program and Delivery Manager for the design and implementation of an ERP system for a state capital city.• For a Top 10 commercial bank, managed the integration of a newly acquired European business.• For another Top 10 banking enterprise: - Established Treasury processes and controls in support of credit lines totaling $3 billion.- Transferred the administration of credit lines and collateral from the UK to the US. - Developed recommendations and transition plans for a planned spinoff and restructuring of US operations and the sale of the company’s European operations.• Defined and implemented strategic and operational priorities for a non-profit community housing organization.• Created financial models for a national non-profit affordable housing organization.

Incenter is a global company providing its lender clients operating in the mortgage and specialty finance markets with access to capital, secondary markets solutions, and fulfillment services.Incenter Solutions is the fulfillment arm of Incenter providing outsourced services to specialty and consumer lending institutions.Serving as Executive Leader for Incenter’s 1,000+ seat fulfillment services platform in the Philippines. Provided customized process solutions for clients seeking security, scalability and exceptional processing service. Met or exceeded service level agreements while raising efficiency, quality, and process discipline.

Responsible for running Incenter’s 1,000+ seat fulfillment services platform in the Philippines. Provided customized process solutions for clients seeking security, scalability and exceptional processing service. Met or exceeded service level agreements while raising efficiency, quality, and process discipline.

As Continental Europe CIO, managed application development, business intelligence, infrastructure, and data center operations for €6 Billion Mortgage Finance unit of GMAC Financial Services. Delivered network, help desk, and telecom services for all Continental European locations. Provided coverage to 400 staff and contractors, across locations in Germany, UK, the Netherlands, and Spain. Administered €5.6M in direct annual budgets.

As Continental Europe COO/CIO, established mortgage processing and technology strategies for the region. Standardized underwriting, lending and loan servicing processes. Delivered application development, business intelligence, and infrastructure services. Established technology policy to comply with both US and European regulatory requirements. Administered €4.2M direct budget.

As COO/CIO for Germany, established GMAC-RFC Bank, GmbH, a regulated banking entity, via the acquisition and integration of a German regional bank. Managed multi-billion Euro mortgage and lending operations for start-up mortgage banking business with bricks-and-mortar and internet-based acquisition channels. Developed and implemented operating strategies for mortgage brokering, lending, and securitization activities.

Managed all Asia business development activities for the rapidly expanding international division. Identified potential markets. Developed strategies and formulated operating plans. Consummated investments in both traditional and online businesses.

Supervised team of structured finance professionals responsible for issuing mortgage-backed securities and whole-loan sales. Served as Corporate Data Steward for all mortgage data. Recognized as leading expert on all securitization-related systems.

Oversaw design, delivery, and maintenance of systems to support $90B of securitized and serviced assets. Supported over 500 users in multiple business areas engaged in both “buy” and “sell” activities, including the company’s Trading desk.

Directed risk management, credit policies, auditing, Quality Assurance (QA), fraud detection, customer eligibility criteria, seller/servicer performance monitoring, and portfolio performance reporting and analysis.

Directed financial analysis, systems development, financial account controls, and enterprise budgeting and planning.

• Developed and implemented the company’s first hedge tracking system• Developed and implemented the company’s first daily loan funding system• Created the company’s first profitability models, mortgage-backed securities models, and loan validation systems

• Served as overall project lead in the acquisition of loan portfolios from institutional sellers• Developed operational and technological processes to enable portfolio acquisitions• Managed the transfer of loan servicing from the seller to RFC’s designated servicers• Defined the loan accounting and investor reporting processes and developed the company’s first investor reporting system