Working with Engineering with a focus on aggregating 1000s of global feedback submissions into executive level reporting to action trending issues on pre-release software prior to public release. Developing tools and processes to streamline existing workflows.

Carpe Facto is a program organized by the AppleCare Engineering team in Cupertino that is focused on increasing the quality of data that we collect from customers when they have a support issue. The goal of this team is to provide a higher level of feedback to Apple's product engineering and marketing teams and to drive product changes that will decrease frequent call issues as well as ensure a better product experience for future customers. Since, high quality data defines Carpe Facto's… Show more Carpe Facto is a program organized by the AppleCare Engineering team in Cupertino that is focused on increasing the quality of data that we collect from customers when they have a support issue. The goal of this team is to provide a higher level of feedback to Apple's product engineering and marketing teams and to drive product changes that will decrease frequent call issues as well as ensure a better product experience for future customers. Since, high quality data defines Carpe Facto's purpose, our Advisor team takes a different approach to technical support. The insights collected from Carpe Facto are communicated to some of the most influential people at Apple and represent the voice of the customer in a way that helps Apple do what it does best… make the best products in the world even better. Show less

Team development through the monitoring of advisor activities and behaviors. Weekly reporting of team behaviors. Meeting the goals and directives set forth by the business needs.

Writing previews, reviews, features and news that focus on video games, movies, books, anime, and MMA coming out of the American entertainment markets.

Responsible for all customers needs; to include year round 24 hour customer service.Assisted clients over the phone with tier 1 IT Support.Used an MS-DOS based OS to meet the customer needs.Updated company software to increase productivity and effectiveness.

Remote administration of 3 servers, Windows 2000 based.Gained excellent experience in system operations.Maintained company website with DreamWeaver, Photoshop, and Flash.

Maintained safety and security of the entire jail facility.Worked one on one with other agencies to promote open communications within the community.Answered phones and worked with professionals within the community.Trained new employees in policies and procedures.Monitored 72 screens to ensure safety.Attended ITT Technical School full time

The creation and maintaining of enterprise broadband circuits.Through the use of UNIX based databases and CAD (LFACS, OSP-FM) utilities, maintained a $500,000 circuit development project for the state of Utah.Created and supported the Winter 2002 Olympics data circuits.

Supervised a crew of 5; duties included aircraft inventory and record keeping.Earned awards for excellent service.Granted Secret Security clearance.