Jaritza Sosa Email & Phone Number

Developed filing and tracking systems on Google Drive; increasing the department's efficiency.Assisted with recruiting, hiring, and welcoming new staff.Provided basic IT support to staff: mobile (IOS, Android), computers, scanners, and printers.Aided the Deputy Director in tracking staff participation in courses and workshops designed to improve their skills internally and externally.Ensured that department files were maintained in accordance with company policies and procedures.Maintained complete confidentiality of sensitive issues addressed within the department.Scheduled internal and external meetings, interviews, and conference calls with a positive and enthusiastic demeanor.Undertook special tasks and projects as deemed necessary by the Deputy Director of Supportive Housing and Director of Housing.

New York, United States

Managed a caseload of up to 50 individuals and families with developmental disabilities & mental health needs.Utilized a person-centered approach to support an individual's desires to reach their highest level of independence.Conducted in-person visits throughout New York City per OPWDD requirements.Ensured timely submission of all documentation (Life Plan, Progress notes, etc.) per regulated time frames.

New York, United States

Welcomed clients and created an atmosphere of peace & comfort.Managed client reservations via calendar software. Handled administrative tasks including scheduling, inventory management, and reporting.Trained new receptionist and created a trainee booklet to assist with learning about services, prices, and code of conduct.