Director Of Production Operations And Service Delivery
CurrentI am currently responsible for operations and am a member of the management team at Tietokeskus.Tietokeskus is a leading Finnish fast-growing ICT company that provides a wide range of IT infrastructure, products, and service solutions. Tietokeskus operates in sixteen locations around Finland.During my assignment at Tietokeskus, we have unified a scattered group of companies into one Tietokeskus. This transformation has required long hours and devotion from all personnel to make it happen.In production operations, the transformation has included, for example:- Several acquisitions and the establishment of joint production processes and supporting ITSM tools.Implementation of an ERP system and integration platform to replace the old, non-integrated system.- Rapid growth of service volumes, building the organization from scratch, and evolving structures as growth continues.- Centralization of logistic operations in one logistics and preassembly center in Salo, including EOL services. A short story about the project is available in the links below (in Finnish).- Implementation of the kaizen philosophy in logistics and service delivery processes. You will find my blog about it below (in Finnish).- Over the last three years, the organization has more than doubled.- Service delivery efficiency has significantly improved.- End-user satisfaction for services, measured by NPS, is over 80.Last but not least, personnel satisfaction for supervision has climbed to great heights, and the entire unit received a double A-rating in the People Power index (Suomen innostavimmat työpaikat).And as always, there is still a lot to achieve!