In every position where I have a pleasure to serve our customers directly or indirectly, my main goal has been and will be an excellent customer experience. As I understand that experience raise from the organization, I always pay attention to increase knowledge, competence and motivation of my colleagues and team. I also put lots of efforts to improve internal co-operation and communication. Positive and goal oriented company culture is a key element of successful business and excellent customer experience. If and hopefully when you share these principles of good organization and business, please find my information below and contact me to find out can I be a one meaningful piece in your successful business. I love challenges and out of the box thinking and I looking for a new one.Here are some of the key elements of my career so far:✓ MARKETING - Managing, creating and executing marketing plans, campaigns and activities with traditional and digital marketing mix. ✓ CUSTOMER RELATIONSHIP - Management and customer relationships handling from the scratch to overall experience. ✓ CUSTOMER SERVICES - Managing and executing customer support by various tools and meanings.✓ STRATEGIC MANAGEMENT - Strategy determination and converting it’s to the activities and communications. Budgeting, mid-goals and always crucial measuring with metrics creation and develop. I also have a long experience of executive group membership.✓ SALES - Successful solution sales for several line of business. ✓ SOFTWARE INDUSTRY - Software product line responsibility including all services. ✓ INSTRUCTOR - I have a long and wide instructor experience with training material creation. ✓ INTERNATIONAL EXPERIENCES - I have worked with many great customers and partners in Russia, mid-Europe, Sweden, Norway and Estonia.► You can find more information also from my web page: www.kolumbus.fi/jarkko.ursin or you can email me at: jarkko.ursin@kolumbus.fi
Listed skills include Business Strategy, Project Management, Marketing Strategy, B2B, and 28 others.