Jarmo Herrala Email & Phone Number

I have 30 years of experience in IT, working as service, service delivery, project manager roles with fundamental cloud technology knowledge Currently working with leading public cloud platforms (AWS, Azure, Google) ensuring the high quality support, project and service delivery management services in the multinational customers interface. Our mission is to help organizations gain the maximum benefits of the public cloud technologies, which are rapidly developing and changing.My Current Role with Tactical and Operational Responsibilities• Overall delivery accountability for named customer(s) account planning, delivery management steering and customer satisfaction• Ensuring fulfilment of contractual obligations and contract management• Account financial management including actual revenues, billing, forecasting, and managing account profitability• Managing risks including management of risk mitigation of account level notable/significant risks related to delivery • Customer relationship management for senior stakeholders (tactical governance)• Change management and upselling (creating in leads and securing extensions) and co-operation with sales and presales to propose add ons• Demand and capacity management overall for delivery towards the customer (staffing plans high level)• Account documentation management including ensuring data is correct and complete• Steering continuous improvement in delivery (efficiency, quality) • Escalation point for customer in delivery topicsSpecialities:Amazon Web Services (AWS)Microsoft AzureGoogle Cloud PlatformCSX (Cyber Security Fundamentals) certified 19th of 2016Project Management: Prince2, certified November 2015ITIL (2011) Intermediate Service Design, certified 14th of November 2014ITIL 2011 Foundation, certified 16th of October 2014 CISM certified 2015CISA trained (certification pending somewhere in the future)CISSP trained (certification pending somewhere in the future)ISMS (ISO27001:2005) auditing

Listed skills include Amazon Web Services, Windows Azure, It Service Management, Security, and 28 others.