Jarno Peiponen Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

As a product architect (PA), I specialize in optimizing the product development process, distinct from the existing architect role. My responsibilities encompass collaboration with Engineering Directors (ED) at the sub-department level and Engineering Managers (EM) at the team level to enhance product development efficiency and alignment with customer needs.Key contributions include:• Customer Focus: I enlighten developers on customer usage patterns, ensuring a user-centric approach to product development.• Work Breakdown: Collaborating with EDs and teams, I divide complex tasks into manageable items for effective sprint planning and refinement.• Business Acumen: I enhance business understanding within teams, sharing market insights and customer expectations.• Definition of Ready: I enforce 'Definition of Ready' criteria, ensuring quality work before entering the team backlog.• Roadmap Refinement: Working with EDs, I refine roadmap items into actionable epics, aligning our strategy.• Team Engagement: I facilitate work splitting with teams while valuing every team member's input.• Roadmap Alignment: Collaborating with PMs, EDs, and EMs, I ensure customer needs drive our product roadmap.• Balancing Requirements: I balance technical feasibility and customer demands, fostering product excellence.• Technical Excellence: I uphold best practices with tech architects and principals, ensuring technical efficiency.• Technology Improvements: I maintain a workable backlog with insights, informing the team about technology enhancements.In my role, I promote collaboration, align product development with customer needs, and drive technical Excellence. I'm committed to our organization's success, delivering products that resonate with our customers.

Atlanta, Georgia, United States

• Product Strategy and Vision: Develop and maintain a clear vision for the DevOps product line, aligning it with the company's strategic goals. Regularly interact with stakeholders to gather and prioritize requirements, ensuring that the development team's work aligns with business objectives.• Team Leadership and Agile Practices: Lead a diverse and skilled DevOps team, fostering an environment of continuous improvement and innovation. Implement agile methodologies to streamline development processes, ensuring rapid deployment and high-quality deliverables.• Project Management and Execution: Oversee the end-to-end development cycle, from concept to deployment, ensuring timely delivery within budget constraints. Utilize project management tools and techniques to track progress and address challenges proactively.• Escalation Management: Serve as the primary point of contact for critical issues, efficiently managing escalations to ensure quick resolution and minimal impact on operations. Implement strategies to prevent recurring problems, enhancing system stability and customer satisfaction.• Cross-functional Collaboration: Collaborate with various departments, including IT, customer service, and sales, to ensure a unified approach to product development and problem-solving. Facilitate communication between technical and non-technical stakeholders to ensure alignment and understanding.• Performance Analysis and Optimization: Continuously monitor and analyze DevOps initiatives' performance, identifying improvement areas. Implement changes to optimize processes, reduce costs, and increase efficiency.• Training and Mentorship: Train and mentor team members, promoting skill development and career growth. Encourage a culture of knowledge sharing and continuous learning within the team.

Helsinki Metropolitan Area

• Strategic Process Development: Championed the development and optimization of internal processes, including a robust incident management and problem resolution framework. Implemented efficient project time support systems, significantly enhancing operational efficiency and reducing resolution times.• Leadership in Incident Management: As a major incident management group member, I became a Global Major Incident Manager. My leadership in this capacity has been instrumental in swiftly addressing and mitigating critical incidents and minimizing operational disruptions across global operations.• Project Management Excellence: Led pivotal internal projects, notably migrating to Azure, demonstrating exceptional project management skills. This involved coordinating cross-functional teams, managing timelines, and ensuring seamless technology integrations.• Information Flow Optimization: Ensured a continuous and comprehensive flow of information from product and technology teams to service delivery units. This initiative significantly improved the clarity and effectiveness of service descriptions, leading to enhanced service delivery.• Advocacy for Continuous Service: Acted as a prominent advocate for continuous service within the internal initiative organization. My role ensured continuous service perspectives were adequately represented and integrated into broader organizational strategies.• Impact and Innovation: My tenure in this role has been marked by a series of initiatives that have collectively elevated the quality of service delivery in the Space & Assortment product area. Through strategic process improvements and effective project management, I have helped to streamline operations and enhance the overall service delivery framework.

Welwyn Garden City

• Systems Consultation and Implementation: Act as a consultant for B2B clients (Cruise Lines) regarding acquiring and integrating advanced onboard systems. Specialize in various technologies, including Point of Sale (POS) systems, Food Delivery technologies, Payment systems, Inventory management technologies, and comprehensive Operations Systems. Develop and optimize process models tailored to each client's unique operational needs.• Project Management and System Integration: Oversee the technical implementation of sophisticated onboard Property Management and Sales Systems. Manage all phases from preinstallation planning to actual ship installation, ensuring seamless integration and functionality. Coordinate closely with cross-functional teams to align project objectives and timelines.• Technical Documentaclient's Training Materials: Create comprehensive technical documentation and user manuals for ship crew and service desk personnel. Focus on clarity and ease of use to facilitate quick adoption and efficient problem resolution.• Vendor Relations and System Testing: Manage relationships with multiple vendors, ensuring their products meet our stringent quality standards. Lead rigorous system testing phases to identify and rectify potential issues, guaranteeing system reliability and optimal performance in live environments.• Continuous Improvement and Client Satisfaction: Regularly assess and refine implementation processes and system functionalities to enhance operational efficiency and client satisfaction. Utilize feedback from clients and crew to drive continuous improvement initiatives.

Vantaa, Southern Finland, Finland

• Team Building and Leadership: Successfully recruited and trained five high-performing employees to form a cohesive team encompassing Service Desk, Desk Side Support, Trainers, and Software Analyst roles. Focused on cultivating a skilled and motivated team of ten associates, ensuring they were well-equipped to handle diverse client needs.• Client Onboarding and Relationship Management: I managed onboarding a significant new client, establishing solid relationships from my second working day. I have demonstrated exceptional adaptability and relationship-building skills, ensuring smooth client integration and immediate trust.• Customer Service Model Development: Innovated and implemented superior customer service models, significantly enhancing service delivery. This led to a marked improvement in the quality of ICT services provided to clients.• KPI and SLA Management: Designed and implemented a comprehensive KPI reporting system. Conducted in-depth analysis of Service Level Agreements (SLAs) and communicated clear customer expectations regarding response and resolution times, enhancing transparency and trust.• Team Coaching and Development: Coached my team to adopt a more customer-focused and result-oriented mindset. Through continuous mentoring and development, I empowered my team members to excel and contribute effectively to our shared goals.

Silja Serenade

Managed IT operations including installation, customization, maintenance, monitoring, and support of systems, software, and hardware onboard Silja Serenade.● Ensured proper alignment of the ship and shore-side technical platforms, covering administrative, sales, and communications frameworks.● Worked collaboratively with vendors to ensure timely and quality deliverables. Developed new process models for IT support.● Built financial processes and procedures more customer oriented.● Worked with POS Systems and their development for Tax Free shops and restaurants. ● Supported the G4S Cash360 cash management system.● Acted as IT Internal Controller● Developed new process models for financial department.

Provided installation, customisation, maintenance, implementation, monitoring, and support of systems, software, and hardware for Hurtigruten ships as well as associated shore-side departments.Installed and set-up Micros Simphony POS and Fidelio Cruise. Administered Active Directory and Exchange platforms.Supported the onsite system, shipboard application, workstations, and servers.

Helsinki

Several seasonal contracts

Belfast, United Kingdom

Worked collaboratively with cross-functional teams and client users to ensure quality operation of technical infrastructures.• Analysed and troubleshot technical issues for culturally-diverse users, communicating in Finnish, Swedish, and English.• Harnessed strong interpersonal communication skills to convey often complex technical details to non-technical people in a user-friendly format.• Successfully resolved issues with peripherals, gaming / audio devices, web cameras, security systems, and Harmony remotes.