Jarno Peiponen Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

• As a product architect (PA), I specialize in optimizing the product development process, distinct from the existing architect role. My responsibilities encompass collaboration with Engineering Directors (ED) at the.
• Customer Focus: I enlighten developers on customer usage patterns, ensuring a user-centric approach to product development.
• Work Breakdown: Collaborating with EDs and teams, I divide complex tasks into manageable items for effective sprint planning and refinement.
• Business Acumen: I enhance business understanding within teams, sharing market insights and customer expectations.
• Definition of Ready: I enforce 'Definition of Ready' criteria, ensuring quality work before entering the team backlog.
• Roadmap Refinement: Working with EDs, I refine roadmap items into actionable epics, aligning our strategy.

Atlanta, Georgia, United States

• Product Strategy and Vision: Develop and maintain a clear vision for the DevOps product line, aligning it with the company's strategic goals. Regularly interact with stakeholders to gather and prioritize requirements.
• Team Leadership and Agile Practices: Lead a diverse and skilled DevOps team, fostering an environment of continuous improvement and innovation. Implement agile methodologies to streamline development processes.
• Project Management and Execution: Oversee the end-to-end development cycle, from concept to deployment, ensuring timely delivery within budget constraints. Utilize project management tools and techniques to track.
• Escalation Management: Serve as the primary point of contact for critical issues, efficiently managing escalations to ensure quick resolution and minimal impact on operations. Implement strategies to prevent recurring.
• Cross-functional Collaboration: Collaborate with various departments, including IT, customer service, and sales, to ensure a unified approach to product development and problem-solving. Facilitate communication between.
• Performance Analysis and Optimization: Continuously monitor and analyze DevOps initiatives' performance, identifying improvement areas. Implement changes to optimize processes, reduce costs, and increase efficiency.

Helsinki Metropolitan Area

• Strategic Process Development: Championed the development and optimization of internal processes, including a robust incident management and problem resolution framework. Implemented efficient project time support.
• Leadership in Incident Management: As a major incident management group member, I became a Global Major Incident Manager. My leadership in this capacity has been instrumental in swiftly addressing and mitigating.
• Project Management Excellence: Led pivotal internal projects, notably migrating to Azure, demonstrating exceptional project management skills. This involved coordinating cross-functional teams, managing timelines, and.
• Information Flow Optimization: Ensured a continuous and comprehensive flow of information from product and technology teams to service delivery units. This initiative significantly improved the clarity and.
• Advocacy for Continuous Service: Acted as a prominent advocate for continuous service within the internal initiative organization. My role ensured continuous service perspectives were adequately represented and.
• Impact and Innovation: My tenure in this role has been marked by a series of initiatives that have collectively elevated the quality of service delivery in the Space & Assortment product area. Through strategic process.

Welwyn Garden City

• Systems Consultation and Implementation: Act as a consultant for B2B clients (Cruise Lines) regarding acquiring and integrating advanced onboard systems. Specialize in various technologies, including Point of Sale.
• Project Management and System Integration: Oversee the technical implementation of sophisticated onboard Property Management and Sales Systems. Manage all phases from preinstallation planning to actual ship.
• Technical Documentaclient's Training Materials: Create comprehensive technical documentation and user manuals for ship crew and service desk personnel. Focus on clarity and ease of use to facilitate quick adoption and.
• Vendor Relations and System Testing: Manage relationships with multiple vendors, ensuring their products meet our stringent quality standards. Lead rigorous system testing phases to identify and rectify potential.
• Continuous Improvement and Client Satisfaction: Regularly assess and refine implementation processes and system functionalities to enhance operational efficiency and client satisfaction. Utilize feedback from clients.

Vantaa, Southern Finland, Finland

• Team Building and Leadership: Successfully recruited and trained five high-performing employees to form a cohesive team encompassing Service Desk, Desk Side Support, Trainers, and Software Analyst roles. Focused on.
• Client Onboarding and Relationship Management: I managed onboarding a significant new client, establishing solid relationships from my second working day. I have demonstrated exceptional adaptability and.
• Customer Service Model Development: Innovated and implemented superior customer service models, significantly enhancing service delivery. This led to a marked improvement in the quality of ICT services provided to.
• KPI and SLA Management: Designed and implemented a comprehensive KPI reporting system. Conducted in-depth analysis of Service Level Agreements (SLAs) and communicated clear customer expectations regarding response and.
• Team Coaching and Development: Coached my team to adopt a more customer-focused and result-oriented mindset. Through continuous mentoring and development, I empowered my team members to excel and contribute effectively.

Silja Serenade

• Managed IT operations including installation, customization, maintenance, monitoring, and support of systems, software, and hardware onboard Silja Serenade.
• Ensured proper alignment of the ship and shore-side technical platforms, covering administrative, sales, and communications frameworks.
• Worked collaboratively with vendors to ensure timely and quality deliverables. Developed new process models for IT support.
• Built financial processes and procedures more customer oriented.
• Worked with POS Systems and their development for Tax Free shops and restaurants.
• Supported the G4S Cash360 cash management system.

Provided installation, customisation, maintenance, implementation, monitoring, and support of systems, software, and hardware for Hurtigruten ships as well as associated shore-side departments.Installed and set-up Micros Simphony POS and Fidelio Cruise. Administered Active Directory and Exchange platforms.Supported the onsite system, shipboard application.

Helsinki

Several seasonal contracts

Belfast, United Kingdom

• Worked collaboratively with cross-functional teams and client users to ensure quality operation of technical infrastructures.
• Analysed and troubleshot technical issues for culturally-diverse users, communicating in Finnish, Swedish, and English.
• Harnessed strong interpersonal communication skills to convey often complex technical details to non-technical people in a user-friendly format.
• Successfully resolved issues with peripherals, gaming / audio devices, web cameras, security systems, and Harmony remotes.