*Assist end-users through a ticketing system(Connectwise Manage) with any IT related issue.*Communicate with vendors and theatre staff to resolve issues in a timely manner.*Manage user accounts through Active Directory and Microsoft 365. *Travel onsite to install, configure, and troubleshoot hardware including credit card readers, Point of Sale, Office Computers, Running and terminating RJ-45 Cabling, Wireless Access Points(Fortinet), Switches(L3 Cisco and Fortinet), Firewalls(Fortinet), NAS(Synology), LTE backups, and Servers(Dell) for POS and LMS.*Rotate a Emergency On-call schedule to assist end-users in off hours.

*Promote business to people needing assistance with Computers, Smart phones, TVs, Printers, etc.

Seasonal Employment.Screamster/Haunt Actor - 2014-2016, 2018, 2022In-Costume Lead - 2019Team Lead - 2021DOR (Day Of Relief) Supervisor -2022Responsibilities * Entertain guests.* Boost team morale* Stay in character for 6-hour shifts.* Keep employees and guests safe.* Respond to emergencies in a timely manner.

* Utilize the CIA Triad on a daily basis* Install IP cameras, RFID Readers, Security Systems, and Fire systems.* Statically and Dynamically (DHCP) assign IP addresses to cameras and other system devices.* Troubleshoot connectivity issues using basic CMDs (ping, arp -a, tracert).* Document and Use ticketing system for service and Installs.

* Service and Install residential furnaces and air conditioners.* Sell new furnaces and air conditioners.* Use ticketing system to document and see work orders.

* Provide great customer service for residence.* Stay on call for emergencies.* Assess and complete work orders using a ticketing system.* Work with Electrical, Plumbing, HVAC, Appliance repair ,and light carpentry.* Clean and maintain pools.* Maintain a clean and safe property for residence and guests.

* Provide great customer service for residence.* Maintain a clean and safe property for residence and guests.* Clean and maintain pools.

* Provide great customer service.* Service and Install residential geo thermal HVAC systems.* Install ductwork on new build homes.

* Provide great customer service.* Service and Install residential HVAC systems.* Install ductwork on new build homes.

* Open and close. (Count down registers and make bank deposits) using a POS system.* Help customers with paperwork and purchases.* Received the highest per sale average for the Central region in 2017.