Jarod Olsen Email & Phone Number

Brisbane, Queensland, Australia

♦ Rollingstock Defect Coordination ♦ Recovery Management ♦ Continuous Improvement

Brisbane, Queensland, Australia

As Duty Deployment Leader, I am responsible for championing a safety culture that promotes, creates and maintains a Zero Harm approach in all aspects of the operation and the management of Train Crews. I Lead the 24/7 Deployment team on shift to achieve effective and safe delivery in full and on time for our customers. I am responsible for the critical incident management across Australia including the recoveries of train services during times of significant disruption ensuring Aurizons crew… Show more As Duty Deployment Leader, I am responsible for championing a safety culture that promotes, creates and maintains a Zero Harm approach in all aspects of the operation and the management of Train Crews. I Lead the 24/7 Deployment team on shift to achieve effective and safe delivery in full and on time for our customers. I am responsible for the critical incident management across Australia including the recoveries of train services during times of significant disruption ensuring Aurizons crew and assets are safe and return to service as soon as possible. I am responsible for conducting incident investigations within the area of responsibility and delivering detailed and factual investigations reports. I manage a team of 15 Deployment staff including their learning and development, performance and behavioural standards, disciplinary matters, mandatory training, leave and payroll functions. I conducted recruitment and induction for new team members into our department. Show less

Brisbane, Queensland, Australia

As Shift Roster Officer I was responsible for the allocation of resources for scheduled services in accordance with train operational requirements and the coverage of driver illness in a safe and cost effective manner. I was responsible for actioning and assisting relative teams in managing changes to service plans, asset loading, resource allocations, customer requirements, and impact of major disruptions. I was responsible for the roster fatigue management of train drivers across the Aurizon… Show more As Shift Roster Officer I was responsible for the allocation of resources for scheduled services in accordance with train operational requirements and the coverage of driver illness in a safe and cost effective manner. I was responsible for actioning and assisting relative teams in managing changes to service plans, asset loading, resource allocations, customer requirements, and impact of major disruptions. I was responsible for the roster fatigue management of train drivers across the Aurizon coal network. This role was a contract role during Covid. Show less

Brisbane Airport, Queensland, Australia

As Airport Operations Manager at Tigerair, I was responsible for a portfolio of airports including Brisbane, Coolangatta, Proserpine, Cairns and Darwin. I was responsible for the operations, service delivery and relationship management of ground handling agents, airport authorities, and other internal and external stakeholders within my portfolio. I managed the delivery of ground services ensuring safety, financial, customer service, and operational performance targets were achieved or… Show more As Airport Operations Manager at Tigerair, I was responsible for a portfolio of airports including Brisbane, Coolangatta, Proserpine, Cairns and Darwin. I was responsible for the operations, service delivery and relationship management of ground handling agents, airport authorities, and other internal and external stakeholders within my portfolio. I managed the delivery of ground services ensuring safety, financial, customer service, and operational performance targets were achieved or exceeded. I ensured that the provisions of ground services were delivered safely and in accordance with Tigerair, CASA and other regulatory requirements. I fostered mutually beneficial relationships with ground handling agents and other key stakeholders. I championed better by seeking to identify new and innovative ways to safely improve operational performance and enhance the reputation of the Tigerair brand. Show less

Brisbane Airport, Queensland, Australia

As Base Manager at Tigerair I was responsible for leading over 100 cabin crew, administrative management of up to 30 pilots and liaison for ground operations and in-flight services. I was responsible for the recruitment of all new cabin crew and talent development within the base including the ongoing high level management of the team and my Cabin Crew Leader.My portfolio covered the businesses operational needs for cabin crew work rules, resourcing and Enterprise Agreement. I was the Chair… Show more As Base Manager at Tigerair I was responsible for leading over 100 cabin crew, administrative management of up to 30 pilots and liaison for ground operations and in-flight services. I was responsible for the recruitment of all new cabin crew and talent development within the base including the ongoing high level management of the team and my Cabin Crew Leader.My portfolio covered the businesses operational needs for cabin crew work rules, resourcing and Enterprise Agreement. I was the Chair of the Cabin Crew Consultative Committee (JCC) consulting with the group and the FAAA (Flight Attendants Association of Australia) on all cabin crew related matters. In this role I achieved 89% team member engagement in the Virgin Australia Group engagement survey and continual highest participation rates for the base.I champion a Safe Work environment driving a Just Culture and focus on crew member welfare including their overall Health and Wellness with a strong focus on mental health. Key accomplishments include:✔ Successful Enterprise Agreement with a yes vote of 94.5% for Cabin Crew and 89% participation✔Re-development of Rostering and Crewing Guidelines (Rostering and Day of Operation work rules) for Cabin Crew ✔ Employee Engagement results of 88% for team member engagement Aug 17 - Feb 18✔ Employee Engagement results of 89% for team member engagement Mar 18 - Jul 18✔ Nomination for Virgin Australia Group 2018 CEO Award Show less

Bowen Hills

As Duty Leader, I specialised in leading and overseeing a team of 20 in all network operation activities across Virgin Australia’s regional, national and international network including over 500 flights and 4,000 crew daily. I also fulfilled a Relief Duty Management position for network operations up to 4 times per month which includes direct supervision of 5 Team Leaders and 100 staff per shift. My role was critical in managing departmental compliance for all Operations, Crew, and… Show more As Duty Leader, I specialised in leading and overseeing a team of 20 in all network operation activities across Virgin Australia’s regional, national and international network including over 500 flights and 4,000 crew daily. I also fulfilled a Relief Duty Management position for network operations up to 4 times per month which includes direct supervision of 5 Team Leaders and 100 staff per shift. My role was critical in managing departmental compliance for all Operations, Crew, and Customer Recovery including emergency response during extreme situations. Key Accomplishments Include:✔ Delivering the 2016 department overtime budget 28% ($150k) below allocation. ✔ Reducing disruption services recovery time 42% (from 35 to 20 minutes). If you are interested in learning more about my involvement in these areas, please request my resume for a detailed list of accomplishments. Show less

Bowen Hills

In 2009 I was promoted to Team Leader and charged with the supervision of crew control for a team of 15 people. Over the next 7 years, I successfully transitioned through a series of Team Leader positions within Virgin Australia's 24/7 Network Operations Centre; gaining valuable experience in aircraft and recovery services. In 2013 I was promoted to Relief Duty Manager and directly supervised 5 Team Leaders and 100 staff per shift up to 4 times per month. I retained this position when I… Show more In 2009 I was promoted to Team Leader and charged with the supervision of crew control for a team of 15 people. Over the next 7 years, I successfully transitioned through a series of Team Leader positions within Virgin Australia's 24/7 Network Operations Centre; gaining valuable experience in aircraft and recovery services. In 2013 I was promoted to Relief Duty Manager and directly supervised 5 Team Leaders and 100 staff per shift up to 4 times per month. I retained this position when I was promoted to Duty Leader in 2016. My Key Accomplishments Included:✔ Increasing team performance and productivity by resolving inherited leadership issues and concerns, upholding company standards and creating a fair and equitable environment. ✔ Received formal recognition for leadership, customer experience and on-time performance in 2016 during a major network disruption involving multiple natural disasters. For detailed list of accomplishments and responsibilities, please request my resume. Show less

Brisbane

In my role as Cabin Supervisor and Training Instructor I managed 5 Cabin Crew during flights including accountability for their customer service and passenger relations. I also delivered leadership training programs to over 400 cabin crew and supervisors including MBTI, coaching, conflict management, behavioural competencies, culture and customer service. In 2007, I successfully delivered training to over 1,500 cabin crew and supervisors for the new on-board point-of-sale and… Show more In my role as Cabin Supervisor and Training Instructor I managed 5 Cabin Crew during flights including accountability for their customer service and passenger relations. I also delivered leadership training programs to over 400 cabin crew and supervisors including MBTI, coaching, conflict management, behavioural competencies, culture and customer service. In 2007, I successfully delivered training to over 1,500 cabin crew and supervisors for the new on-board point-of-sale and entertainment system over a 6-month period. An accomplishment I am most proud of. ► For detailed list of my involvement in these areas, please request my resume. Show less

Melbourne Airport

My career with Virgin Airlines started in Melbourne, VIC as Guest Service agent where I performed all aspects of check-in and boarding for over 5,000 passengers daily. Within 5-months I was promoted to Aircraft Coordinator and handled all aircraft movement and bay allocation for the Virgin fleet.

Crown Casino

Entertainment Development Group (EDG) is a developer and operator of themed location-based entertainment centres, bars and restaurants. EDG venues are located in the Melbourne CBD within the Crown Casino Entertainment Complex and Melbourne Central Shopping Centre and include Kingpin Bowling Lounge, Barcode and VanGogh Bar. As Assistant Venue Manager, I directed the day-to-day bar service of up to 1,000 patrons for Barcode in Crown Casino. My position had full responsibility for all… Show more Entertainment Development Group (EDG) is a developer and operator of themed location-based entertainment centres, bars and restaurants. EDG venues are located in the Melbourne CBD within the Crown Casino Entertainment Complex and Melbourne Central Shopping Centre and include Kingpin Bowling Lounge, Barcode and VanGogh Bar. As Assistant Venue Manager, I directed the day-to-day bar service of up to 1,000 patrons for Barcode in Crown Casino. My position had full responsibility for all sales, service, gaming and commercial targets as well as scheduling, hiring, training and development of 20 bar staff. Show less

Melbourne, Victoria, Australia

Graduate Certificate, Business Administration

10275Nat Course In Workplace Drug Testing (Breath Alcohol) (Oral Fluid - Saliva) (Urine)

Project Management Fundamentals, Project Management

Cert Iv Retail Management