Jarod Ramirez Email and Phone Number

Safety:• Interpretation of MSDS• Biological and Chemical Safety Procedures• Understanding of various disposal waste streamsTechnical:• Able to follow SOP’s• Aseptic Technique (Biological Safety Cabinet and Open Bench)• Use of various laboratory equipment• Solution and Buffer preparation• Strong documentation skillsQuality System:• Understanding GLP and CGMP• General knowledge of validation/Compliance/CAPA/Lean work processes

• In my capacity as a Manufacturing Equipment Technician (MET), I conduct Preventive Maintenance (PM) procedures on our tool sets. These tasks involve troubleshooting, meticulous internal greasing, thorough super cleaning, oven calibrations, volume calibrations, as well as the execution of experimental chemical deplumbing and minor recipe adjustments on tools.• Developed Best Known Methods (BKM) documentation pertaining to the management of contractor-led chemical modifications for our tool sets.• Conducted comprehensive training sessions for the members of our team, equipping them with the knowledge and skills required to proficiently perform Level 1 and Level 2 tasks. These training sessions were designed to enhance the capabilities of our team members in tackling tasks of varying complexity and importance.• Formulated Best Known Methods (BKM) guidelines for conducting battery replacement preventive maintenance on our tool sets.• Implemented a streamlined procedure for the acquisition and inventory management of frequently utilized parts and components. This initiative is aimed at ensuring the availability of essential components to mitigate potential downtime in our tool operations.• Assumed the role of Single Point of Contact (SPOC) for both engineers and the team in the absence of the manager.• Collaborated directly with the engineering to authorize and allocate work orders to the team when the manager is absent.• Accountable for the operation and maintenance of tools, with a primary focus on optimizing their functionality to support production requirements.• Play a vital role within the Emergency Response Team (ERT) by promptly responding to and effectively managing emergency situations. Additionally, hold certification in First Aid and CPR. • Possess certification in chemical handling, overseeing daily chemical modifications within our tool sets.

• Responded to incoming calls in a quick and courteous manner.• Provided excellent customer service by taking ownership of the calls using probing questions in an effort to assist them directly before escalating to a claim analyst. • Used several different software forums to schedule follow up to customer concerns.

• Provided excellent customer service by answering any questions about mobile products and services.• Made sure to keep up to date on latest mobile phones and uses.• Responded to all telephone calls in a quick and courteous manner.• Assessed customer needs to provide the best product and/or service for their needs.• Activated new customer accounts in single or multiple services. • Inventory control and product ordering.