Jarod Bowers Email & Phone Number

Neenah, Wisconsin, United States

As an IT Support Analyst, I have been troubleshooting issues that range from L1, L2, and Junior System Admin support. The role consists of time management of ticket buckets, phone queues, document creation, and the technical setup of major events at SECURA Insurance. The setup of major events includes AV support, agenda planning, and dry runs to ensure each conference goes smoothly. Gained experience in the Intune environment as well as general administration of license allocation that consists of Adobe, GitHub, Co-pilot, etc.

Wisconsin, United States

As a Yearli Desktop Supporter, I provided customer support for users that have the Yearli Desktop program. Performed installs of standalone, workstation, and network versions of the Yearli Desktop program ranging from 2015-2024. Technical troubleshooting including creating firewall exceptions, re-installing Yearli program, and SQL database transferring from an old computer to a new one.

Oshkosh, Wisconsin, United States

As an IT Service Desk Analyst at Amcor, I used Active Directory to manager users’ accounts for password resets that include SAP, MII, Workday, and Windows log-in. Provided customer service for internal users at Amcor that work either remotely or on-site. Performed technical troubleshooting including MFA setup, guest Wi-Fi accounts, and resetting computers.

As a student researcher, I would take a series of images and analyze them in order to determine the technique required to process them. Effective communication skills were necessary for describing issues and/or solutions with other co-workers during presentations. I was responsible for using Python to perform image process techniques on the series of images and display the results for presentations each week.Throughout my internship, I was able to provide data to another co-worker in order to demonstrate the results of denoising images and display the outline of the objects within the images. Slack was a necessary tool for communicating with other co-workers, as well as using a business email address.

Conway, South Carolina, United States

As a student researcher for Coastal Carolina University, I analyzed anomalies and performed image processing techniques to remove specified anomalies. Each program was developed within VMware on Jupyter Notebook to conduct image analysis on a series of images. Each week, a meeting was held for presentations to demonstrate progress on the current task that each individual was assigned.Machine learning was a new tool that was obtained from this experience. This tool helped tremendously with how a computer analyzed images and removed the anomalies based on a series of test images versus the outliers.

Conway, South Carolina, United States

As a summer desk assistant for University Housing, I provided customer services for students that have moved in, moved out, or stayed with university housing. I learned how to communicate with others through this experience and demonstrated how to properly solve each situation no matter the circumstance. There were two main tasks that included key audits and interacting with the University Housing website. In key audits, the keys for each room had to be registered in the system with the correct code and status of its availability. The University Housing website was used to check in, check out, or request for a replacement key that the students would return after retrieving their original key.