Jarod T. Email & Phone Number

Toronto, ON, CA

Vancouver, British Columbia, Canada

• Increased stakeholder satisfaction by 24% in collaboration with Customer Success Manager by providing quality client services and addressing concerns proactively
• Developed comprehensive documentation to provide clear guidance for project activities and deliverables, and assist Developers with updates and bug fixes
• Provided copywriting and technical writing to support development of tutorials and FAQs through 'Knowledge Base Articles' including creation of written and video content… Show more
• Provided copywriting and technical writing to support development of tutorials and FAQs through 'Knowledge Base Articles' including creation of written and video content within Confluence
• Worked with the Senior Product Experts and Developers to understand and complete preliminary project management tasks, such as aiding with estimates, meeting SLAs and brainstorming new update ideas
• Utilized Jira to maintain and address client licensing archives, support requests and custom development tasks, and organization information for over 270 social services institutions across Canada Show less

Vancouver, British Columbia, Canada

• Built and maintained relationships with both internal and external parties, particularly working with the top 2% of luxury real estate professionals in North America
• Identified and troubleshooted client concerns at first point of contact and/or liaised with the appropriate teams to address client needs
• Investigated backend and frontend SaaS client requests throughout all stages of website development in a fast-paced, high-tech environment
• Effectively communicated technical… Show more
• Effectively communicated technical updates and concerns, while maintaining a professional and empathetic tone by Email, Phone, or Video Conferencing
• Developed and effectively applied foundational knowledge of PHP, MYSQL, Javascript, HTML, CSS, Google Analytics, SSL, Salesforce, and in-house CRM Show less

Mississauga, Ontario, Canada

• Processed 9-1-1, emergency and non-emergency requests for ambulance services
• Triaged the required level of response using designated protocols and rapid critical thinking
• Used tact and creative problem solving to traverse difficult conversations with emotionally aroused callers and high-intensity situations
• Accurately and efficiently monitored multiple inbound/outbound lines and created medical documentation files per incident and per patient
• Operated, maintained and… Show more
• Operated, maintained and troubleshooted a variety of complex computer-based telecommunications and computer-aided dispatch (CAD) technologies for medical documentation, geolocation and managing competing demands for.

Toronto, Ontario, Canada

• Designed and implemented public relations strategies to engage a broader target audience, raise awareness about ANIDA's cause and impact, attract more volunteers, representatives and donors
• Worked closely with other internal departments to support operations related to public relations tasks which highlight company image to partners in ways that promote their programs, values, and mission
• Managed media lists and databases to secure media coverage; produced engaging press releases… Show more
• Managed media lists and databases to secure media coverage; produced engaging press releases and blog postings
• Built relationships with all relevant stakeholders and conducted market analysis to help target relevant potential prospects; partnered ANIDA with several cultural festival hosts in Toronto including Afro Carib Fest.

Toronto, Ontario, Canada

• Created wide variety of hot and cold drinks in with consistently positive customer satisfaction scores
• Provided in-depth information to customers on beverage preparation and food-beverage pairings
• Engendered customer loyalty by remembering personal preferences and allergy information
• Provided customers with exceptional service and product details, such as coffee blend or preparation description

Hamilton, Ontario, Canada

• Developed experimental research question and hypotheses about sentence processing and cognition as it applies to language
• Produced novel complex span research involving the effects of NPI sentence processing on working memory
• Programmed and presented stimuli using SuperLab5; gathered experimental data in real-time
• Analyzed both quantitative and qualitative data collected using appropriate statistical methods; quantitative data computed using RStudio
• Disseminated written… Show more
• Disseminated written and oral reports to industry experts using IMRaD and APA formatting Show less

Hamilton, Ontario, Canada

• Investigated heritage language related needs and recorded linguistic history of the area for the purpose of understanding identity formation among immigrants to the Hamilton region
• Utilized qualitative research tools such as interviews, historical archives and discourse analysis to collect, analyze and communicate findings to a wide range of audiences
• Designed research framework and processed ethics forms, executed planned procedures, and produced dissemination reports

Pickering, Ontario, Canada

• Sold and promoted Tommy Hilfiger merchandise; boosted sales by enhancing product presentation
• Assisted store management in performing a variety of operational activities with an emphasis on service quality, customer satisfaction, and financial performance
• Applied security and loss prevention training toward recognizing risks and reducing store theft
• Processed POS transactions, including checks, cash and credit purchases or refunds, and audits; conducted reward program… Show more
• Processed POS transactions, including checks, cash and credit purchases or refunds, and audits; conducted reward program inductions
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery; recorded information, shortages, and discrepancies to keep records current and accurate

Toronto, Ontario, Canada

• Organised bar inventory, changed kegs, and restocked alcoholic beverages, ice and garnishes within optimal levels to meet expected customer demands
• Pushed glassware, bussed tables and cleaned spaces to keep bar and customer areas clean and presentable
• Made pre-batched cocktails and garnishes
• Served patrons meals and drinks; including beer, liquors, and mixed beverages
• Assisted servers with table settings, food delivery, and beverage refills to support high-volume… Show more
• Assisted servers with table settings, food delivery, and beverage refills to support high-volume shifts

Toronto, Ontario, Canada

• Edited and proofread administrative documents such as contracts and mediation agreements, invoices, and executed record filing systems to improve document management
• Collaborated on special projects such as website copywriting, contributing research findings or coordinating event logistics as assigned by leadership
• Ensured accurate record-keeping with diligent data entry and database management for vital company information
• Conducted various correspondence such as monitoring… Show more
• Conducted various correspondence such as monitoring and addressing client inquiries via phone and email to build strong rapport; also assisted with onboarding new clients Show less

Hamilton, Canada

• Provided 3-10 weekly consultations for potential exchange volunteers and entrepreneurs to explore international experiential learning/work opportunities
• Consulted with internal and external clients to assess interests, goals, travel requirements, document needs and discuss options
• Administrative duties and tracking leads, scheduling and coordinating meetings and events
• Marketed and publicized AIESEC through public guest speaking at lectures, booth advertising and social media… Show more
• Marketed and publicized AIESEC through public guest speaking at lectures, booth advertising and social media for a minimum of 3 hours per week
• Worked in frequent collaboration with fellow members of the executive team in the Hamilton chapter of AIESEC Canada, and evaluated weekly KPIs Show less

Bachelor Of Arts - Ba, Psycholinguistics And Communications, Minor In Music

Primary focuses in Psycholinguistics, Communications and Music Peripheral focuses in Marketing

Ossd, High School Diploma And Certificates, Arts And Culture

Leadership: Arts and Culture Specialisation Orchestral Performance and Theory; Arts Management Ontario Scholar