Jarom Wilson Email & Phone Number

Salt Lake City Metropolitan Area

Assisted customers with a wide range of options that would fall outside of the normal purview of support. These options would include, and are not limited to:Assisting customers with deploying new hardware into their IT infrastructure for the purpose of Backup with Disaster Recovery.Fully testing and documenting a Disaster Recovery scenario with a customer to ensure they are prepared in the event of an emergency.Providing detailed and in depth troubleshooting for escalated support issues.Created detailed documentation for policies and procedures used both internally, and on the customer facing portals.

Salt Lake City Metropolitan Area

Assisted the development team members with the following items prior to producing a release candidate to the Product Owner. These items include, and are not limited to:Testing implemented changes met the required goals set by the Task / Story.Creating and maintaining documentation for new and updated featuresPreparing and Maintaining of testing environments for backwards compatibilityOffered a “Support Focused” perspective during planning and retrospective meetings

Salt Lake County, Utah, United States

As the newest member of small support team, I was given many of the odd tasks that often fell to the support team to resolve. These tasks included, and are not limited to:Prepared, tested, cataloged, and shipped all outgoing hardware being sent to customers.Repaired / tested hardware that was sent in for RMA processing.Assisted in maintaining hardware and inventory for additional teams in the office.Assisted customers over the phone and email support.

Salt Lake City Metropolitan Area

General Over the phone support and customer service. Advanced troubleshooting of mobile devices and network devices. Direct support to customers regarding disputes and concerns. Escalations support for difficult or irate customers.