I am a skilled IT professional with experience in managing server and workstation infrastructure, troubleshooting hardware and software issues, and providing technical support. My expertise also includes process analysis and improvement, and automation and scripting. I have a strong foundation in IT principles and technologies, with a passion for staying up-to-date with industry advancements.In my most recent role as an IT Support Engineer at Red Hat, I provided technical assistance to colleagues worldwide, developed into a Workplace Technology SME and Network SME, and worked on many process improvements to increase whole IT organization efficiency. With a master's degree in Economics and Management and certifications in ITIL, operating systems and more, I have the skills and experience to contribute to any IT team.