I am a results-oriented professional with over 15+ years of experience in the printing and information technology industry with outstanding skills in identifying and resolving complex IT problems using a structured problem resolution approach. My background includes a great deal of experience in developing and updating hardware and software. I have a proven ability in developing and operating a computer system and network. I effectively communicate with diverse populations in written, verbal, and presentation formats. I am equipped with an excellent work ethic and a strong sense of responsibility and leadership in analyzing to identify areas where additional system support or training is required.My background has provided me with experience in balancing conflicting demands and a variety of activities during daily operations. I have expertise in determining system requirements as well as in ensuring that the individual elements of the system, which will include hardware and software, are working properly. I am highly knowledgeable and proficient in designing and implementing system upgrade plans as well as in the installing, configuring, troubleshooting, and providing solutions to performance issues. I have a substantial capacity to foster teamwork and motivate team members to accomplish organizational goals. I provided a solution-focused attitude and recognized as a competent decision-maker with a keen ability to identify, analyze, and minimize issues.I have experience in promoting confidence and maintaining long-term relationships while successfully interfacing with people of diverse backgrounds. I emphasized professionalism, analytical skills, flexibility, and consistency in all phases of decision-making. My organizational skills are accustomed to working in fast-paced environments while maintaining a clear focus on achieving bottom-line results.