Jaron E. Ferguson Email & Phone Number

Tulsa, Ok, Us

Tulsa, Oklahoma, United States

Tulsa, Oklahoma

#57 Woodland Hills | Tulsa, Oklahoma

Store #483, St. Peters, Mo

• Received shipments and entered product into our inventory in the back office every shift through both auto-receive cartons and manual data entry with invoices.• Maintained correct inventory levels in our POS system by manually adjusting quantities-on-hand after vendor shipping, checkout, and return errors. • Reported defective merchandise to vendors for credit. • Repaired and marked-down recoverable items for resell to limit loss of profitability.• Processed and removed unrecoverable product from active inventory to ensure presentability of sales floor and quick delivery of replacement product.• Led the team in conjunction with Store Manager in quarterly Return-to-Vendor cycles, gathering, tallying, processing, and shipping large quantities of seasonal product. • Shipped product to residences, churches, other store locations, and facilities with specialized shipping requirements such as vendors, charities, and prisons.• Assisted in tracking customer orders, supplies and budgeting, and stock room maintenance.• Placed House Account special and bulk orders through vendors by phone and computer.• Performed merchandising, pricing corrections, and product research, and trained several staff members in best practices in these skills.• Trained other members of the team, including the Store Manager, in basic ICS duties to guarantee the most accurate inventory levels possible at all times.• Engaged customers on the sales floor and at checkout.• Operated the hot foil stamping personalizer.• Resolved customer service questions.• Partnered with other store locations to fill outstanding bulk and special orders, transfer displays and fixtures, and provide training support.

Store #425, Alton, Illinois

• Coached Sales Floor Leaders and Sales Associates in product knowledge, customer interaction, merchandising, and up-selling.• Assisted Store Manager to train new employees on the POS system, special ordering program, metrics tracking, and product location.• Educated new ICS employees in receiving and shipping product and processing RTVs. • Managed supply ordering and budgeting and found ways to cut costs.• Kept staff aware of month-to-date metric tallies, and kept them accountable to achieving company standards and stretch-goals on our scorecard.• Created relationships with local charities, enabling our store to lead or participate in several community outreach programs.• Brought in regular, profitable business to the store by converting individual interactions with customers or contacts into lasting House Accounts.• Scored as a team in the top twenty of two hundred eighty stores for four years, and in the top ten the last two years I was SSA. • Led in our district and in the company in add-on sales, membership acquisitions and upgrades, child sponsorships, and other ministry-oriented programs. • Formed and utilized concepts as a team which became standard practice district or company-wide, such as creating a donation drive for local charities with low-cost, high-profit items that created goodwill in the community and drove add-on sales.• Opened and closed store regularly, verifying register tills and making bank deposits and change orders.• Aided Store Manager in tracking loss and overage in register tills, coaching or reassigning Sales Associates as needed.• Adjusted schedule with Manager’s permission when employees missed shifts or when unexpectedly low sales required a payroll cut.• Resolved customer service questions and complaints when Manager was unavailable.• Maintained safety manual and communications binder to keep team informed.• Merchandised store to guarantee accessibility and tidy displays.

Store #425, Alton, Illinois

• Operated a Point-of-Sale system to checkout customers.• Greeted guests within ten paces of their entry and offered assistance.• Engaged customers on sales floor, helping them find books, music, or gifts based on their stated needs and recommending appropriate additional items or services.• Opened and closed store regularly, including register till verification, logging sales influences, and making deposits and change orders at the bank.• Personalized items with hot foil stamping machine as add-ons for customer purchases.• Stocked shelves with new product as it was received.• Cross-trained with ICS to cover vacations and payroll cuts.• Cleaned store and assisted in regular merchandising of displays.• Added customers to loyalty card program.• Exceeded company standards on loyalty program, add-ons, and services.

English Literature

English Language And Literature, General

English tutor for students taking remedial courses during first semester.

General Education

Education record