Jaron Gibbs Email & Phone Number

Paris, Île-De-France, France

✅ Managed real-time customer interactions through Intercom, promptly addressing technical and product-related inquiries to enhance user experience and support.💰Directed specialized inquiries to the Enterprise Sales team, ensuring a seamless flow of communication and response to potential high-value clients.💳Processed refunds and financial transactions using Stripe, maintaining accuracy and adherence to company policies.⭐️Executed backend bot commands for credit reissues, plan modifications, and administrative account changes, enhancing service efficiency and customer satisfaction.🛑Served as a video moderator, enforcing community guidelines and ensuring content compliance with legal and ethical standards.👍Trained new hires in technical support processes and company policies, fostering a knowledgeable and cohesive team environment.🤝Single-handedly cleared a backlog of over 700 refund requests, demonstrating exceptional focus and proficiency in high-pressure situations.💻Handled Jira ticketing and troubleshooting, effectively resolving issues and documenting solutions for continuous improvement.🌎Collaborated with a diverse, global team of creators and colleagues, fostering an inclusive and innovative work culture.

Manage ongoing technical health of the customer - such as building/resolving API connections within client portalsImplement Revenue Intelligence tools to improve forecasting accuracy, boost pipeline visibility, and increase sales wins for our clients teamsEnable our customers to use the Mediafly suite of products successfully by assisting them with configuration and supportConfigure progression sankey, flow, opps created, variable, and many other reports customized to our clients needsCollaborate with Rev Ops, Sales Ops, CS Leaders, and many other teamsPerform admin duties within Salesforce as neededCreate lookup fields to pull data from their CRM using JSON Lead troubleshooting calls with customers and their designated CSM + TAM to resolve any issues that arise, enable them, and answer relevant questionsWork with Engineering team very closely to troubleshoot and create Bug Tickets with all necessary information

Consistently reached target amount of prospecting/cold outreachManage high-volume incoming chat conversations and solving complex technical, IT, and sales concernsEffectively selling, promoting, and educating customers on all products and services offered by PostscriptManage sales pipeline and maintain CRM and ABM intelBuild working relationship with AEs, SCs, Partners, leadership, etc. to develop joint account plans and strategies

Created development and training plans for all direct reportsOversaw team and managed the execution of all customer experience inquiries, issues, and escalationsWorked collaboratively with stakeholders, executive teams, and marketing teams to ensure up-to-date assets for highest quality support and understanding

Paris, Tennessee, United States

Booked meetings with customers and potential customers for quarterly contracts. Set meetings with sales team to convert leads into contracts. Customer service extraordinaire

Camden, Tennessee

Provided thorough technical support and problem resolution for all customersDeeply understood all software and hardware related to all Verizon products to deliver the highest quality serviceBuilt relationships with vendors, leadership, and customers to become a source of truth within the organizationSupported customers with online billing and account issues

Camden, Tennessee; Holladay, Tennessee

Maintained communication with corporate to ensure proper store operation on a daily and weekly basis Assisted customers with all questions, concerns, or needs directly and effectively Built showcases using plan-o-grams and marketed seasonal items Trained and assisted new employees to be successful at their designated position

Computer And Information Sciences And Support Services

Education record

High School Diploma