creation of tests to identify issues with software before the product launch. Duties include identifying and analyzing any bugs and errors found during the test phase and documenting them for review after. Other tasks include developing and running new tests, reporting on the results and collaborating with software developers to fix program issues.

Contract Software Engineer with DMDC

direct guidance of senior staff members, develop software for small to medium-sized projects by studying information needs; study systems flow, data usage, and work processes; investigating problem areas; following software development lifecycle. Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions. Documents and demonstrates solutions by developing documentation, flowchart, layout, diagrams, charts, code comments, and clear code. Improves operations by conducting systems analysis; recommending changes in policies and procedures, designs, modifies, develops, writes, and implants software programming applications.

Answer inbound calls from customers and answer their questions, record their complaints and/or concerns via a trouble ticketing system, When requested, report complaints and/or concerns to appropriate departments, Provide remote connection support to customers PC for router, modem or no-ip configuration, Ability to troubleshoot home and office networking issues, pc software problems, and router configuration issues, Schedule and confirm install appointments with customers and ensure those appointments are met, Other duties as required by Customer Experience Center Supervisor

Trained new eLearning assistants, created and updated the assistants’ schedules each semester, revised and provided the computer lab policies and guidelines, reported computers and printers malfunctions to the supervisor

Maintained the computer lab and its equipment, participated in team brainstorming sessions to analyze organizational problems and improve efficiency, performed several duties as instructed by the computer lab student supervisor and assisted them in performing their work

Help develop students’ ability to apply computer and information-based technologies to real world problems and encourage enrollment of deaf and hard of hearing students in graduate studies by providing accessibility through Automatic Speech Recognition in classes and research meetings

Research accommodation equipment for college students and make recommendations, install programs on laptops, and analyze/troubleshoot computer problems on laptops