Jarone Rodney Email & Phone Number

Toronto, Ontario, Canada

Customer Support:Provided technical assistance and product information to clientsManaged customer expectations and maintained strong relationshipsTeam Collaboration:Worked closely with other team members to resolve complex issuesShared knowledge and expertise to support team goalsStreamlined new hire readiness by 2 monthsTroubleshooting:Diagnosed and resolved technical issues related to software, hardware, or network componentsProvided timely and effective troubleshooting solutions to clientsKnowledge Base Management:Created and maintained knowledge base articles and documentationProvided training and support to clients and end-users

Toronto, Ontario, Canada

System Configuration:Tested, and deployed portal application with configurations to meet client-specific requirementsData Migration:Extracted, transformed, and loaded data between systemsEnsured data integrity and accuracy during migrationTroubleshooting:Identified and resolved technical issues related to software, hardware, or network componentsProvided timely and effective troubleshooting solutions to clientsClient Onboarding:Conducted client needs assessments and requirements gatheringManaged client expectations and maintained strong relationships

Brampton, Ontario, Canada

Using First-in-First-Out procedure to provide customer's shopping experience with fresh productsProvided help to other departments to ensure store readiness by opening hoursProvided assistance to customers who need helpMaintained an organized working space while multi-tasking other tasks

Brampton, Ontario, Canada

Worked with Confluence/JIRACreated HTML pages to monitor UPS in data centreMaintained updated inventory of equipment within the data centreResearching how to create an API to communicate with Schneider Electric application