Jaroslav Hála Email & Phone Number

South Moravian Region, Czechia

Brno, Jihomoravský, Česko

Internal cloud: • 10 000 virtual machines live and the same count is built each year on VMware or Azure.• All virtual machine lifecycle covered by our tools.• PowerBI reporting.Service consumers: • Infrastructure, development, platform functional teams, security or licensing department.

Brno, Jihomoravský, Česko

EmbedIT is a 100% Czech IT Centre that provides IT services including design and support to Home Credit Group and Air Bank (PPF Group).Job description:• Perform technical administration of application servers WebLogic, Oracle Service Bus, Apache proxies, F5 application servers.• Perform technical administration of Oracle DB.• Participate in the launching of SW into operational environment.• Be responsible for minimizing activities with a negative impact on operating… Show more EmbedIT is a 100% Czech IT Centre that provides IT services including design and support to Home Credit Group and Air Bank (PPF Group).Job description:• Perform technical administration of application servers WebLogic, Oracle Service Bus, Apache proxies, F5 application servers.• Perform technical administration of Oracle DB.• Participate in the launching of SW into operational environment.• Be responsible for minimizing activities with a negative impact on operating environment availability, schedule any necessary system outages with appropriate key account manager in advance. Show less

Okres Vyškov, Česká Republika

Internet Service Provider

Okres Brno-Město, Česká Republika

NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies to manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more.The principal responsibilities of this role are:• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.• Assist customers with debugging of new and existing… Show more NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies to manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more.The principal responsibilities of this role are:• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.• Assist customers with debugging of new and existing code.• Effectively transfer misdirected customer requests to an appropriate party.• Contribute ideas to resolve problems to better serve the customer and/or improve productivity.• Participate in activities designed to improve customer satisfaction and business performance.• Occasionally use decision-support tools to answer questions.• Customizing (Web Site Themes, Color, Layouts & Item/Category Templates).• Solve problems that may be unstructured and that may require reliance on conceptual thinking.• Meet customer requirements through first contact resolution. Minimize escalation to Tier-II support.• Offer solutions to issues that are often non-standard/non-routine and require some clarification. Show less

Okres Brno-Město, Česká Republika

Acision's products operate within mission critical revenue generating environments, where uptime, reliability and availability are of paramount importance.Summary of Key Tasks and Activities:First Line Support• Providing an initial response to customer incidents.• Performing initial remote investigation and analysis of the incident.• Responding to customer with initial investigation and resolution, if determinable at that time.• Determination of resolution or… Show more Acision's products operate within mission critical revenue generating environments, where uptime, reliability and availability are of paramount importance.Summary of Key Tasks and Activities:First Line Support• Providing an initial response to customer incidents.• Performing initial remote investigation and analysis of the incident.• Responding to customer with initial investigation and resolution, if determinable at that time.• Determination of resolution or escalation of issue to Sustaining for Development investigation.• Pro-actively monitoring the outstanding incidents reported by the customers, taking into account the agreed upon service level agreements.• Implementation of issue resolution, either through system configuration or application software patches.• Writing technical articles/recommendations for documentation updates to share knowledge with peers.• Updating and closure of incidents within the work flow trouble ticket system.• Visiting customer sites to undertake incident resolution work and progress incidents requiring onsite investigation.• Documenting the incident within a customer facing resolution report.• Recommending documented solutions for inclusion within the global knowledge management system.• Report progress of escalated issues. Providing root-cause analysis to customers. Second Line Support• Receiving unresolved/complex/escalated incidents from other regional offices of Acision.• Analyzing available debug information and determining best course of action to progress the investigation.• Recommending resolutions and/or escalating incidents to Sustaining function for Development investigation.• Documenting the incident within a customer facing resolution report.• Writing technical articles/recommendations for documentation updates to share knowledge with peers.• Initiate operational product improvements based on experiences with the systems deployed at Acision’s customers.• Signaling trends in incidents/bugs. Show less

Master'S Degree, Informační Management

Master Of Science (Msc), Msc In Business And Informatics

Bachelor'S Degree, Microelectronics And Technology