I am an experienced professional focused on customer satisfaction, team management, and business process optimization. Throughout my career, I have dedicated myself to:- Customer Satisfaction: For many years, I have been ensuring high levels of customer satisfaction, building strong relationships, and addressing their needs.- Team Management: I have extensive experience in leading and motivating teams to achieve the best results.- Improving Efficiency: I constantly work on optimizing internal processes, reducing costs, and increasing work efficiency.- Process Automation: I focus on implementing and enhancing automated systems that boost productivity and accuracy.My skills and experience enable me to add value to all aspects of business operations, with an emphasis on innovation and continuous improvement.
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Customer Experience ManagerAllegroPrague, Cz -
Customer Experience ManagerInternet Mall, A.S. Mar 2023 - PresentHlavní Město Praha, Česko -
Back Office Manager Call CentresInternet Mall, A.S. Apr 2021 - Apr 2023Hlavní Město Praha, Česko -
Product OwnerInternet Mall, A.S. Jan 2016 - Mar 2023Prague, The Capital, Czech Republic▪ improving of process▪ pro-customer thinking▪ increasing personal effectiveness -
Customer Care Manager (Cz, Sk)Internet Mall, A.S. Aug 2016 - Apr 2021Prague, The Capital, Czech Republic▪ implementing a customer service policy for an entire organisation▪ finding ways to measure customer satisfaction and improve services▪ managing a team of customer services staff (50+ persons) -
Customer Care Team Leader (Cz, Sk)Internet Mall, A.S. Mar 2014 - Jan 2016Prague, The Capital, Czech Republic▪ efficiency and quality control and customer care▪ result responsibility, team scoring and motivation▪ reporting and solving non-standard tasks and escalation of claims -
Executive AssistantEngage Hill Sep 2013 - Nov 2013Prague, The Capital, Czech Republic▪ managing of international survey▪ customer care for B2B▪ administration -
Customer Service ManagerConsulting Pro S.R.O. Oct 2011 - Nov 2013Hlavní Město Praha, Česká Republika▪ customer service leading (11 employees)▪ standard controls, manuals creation▪ communication with external collection agency, lawyers, state administration
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Business ManagerConsulting Pro S.R.O. May 2009 - Sep 2012Prague, The Capital, Czech Republic▪ management of regional departments and telesales (60 employees)▪ making profit for company (1,1 – 1,6 mil. CZK monthly)▪ sales marketing (advertisement in Czech media)
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Regional ManagerConsulting Pro S.R.O. Aug 2007 - Apr 2009Okres Brno-Město, Česká Republika▪ responsibility for business plan▪ efficiency control and HR responsibilities▪ sales marketing (advertisement in Moravian media)
Jaroslav Staněk Skills
Jaroslav Staněk Education Details
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High School Of Electrical Engineering
Frequently Asked Questions about Jaroslav Staněk
What company does Jaroslav Staněk work for?
Jaroslav Staněk works for Allegro
What is Jaroslav Staněk's role at the current company?
Jaroslav Staněk's current role is Customer Experience Manager.
What schools did Jaroslav Staněk attend?
Jaroslav Staněk attended Brno University Of Technology, High School Of Electrical Engineering.
What are some of Jaroslav Staněk's interests?
Jaroslav Staněk has interest in Reading, Movies, Sport.
What skills is Jaroslav Staněk known for?
Jaroslav Staněk has skills like Call Centers, Customer Service Management, Leadership, Customer Retention, Recruiting, Team Leadership, Back Office, Management, Microsoft Office, Team Management, Customer Service, Social Media Marketing.
Who are Jaroslav Staněk's colleagues?
Jaroslav Staněk's colleagues are Edyta Małecka, Jan Hylla, Klára Myšková, Alicja Bieszyńska, Agnieszka Różańska, Ewelina Szymaś-Słomkowska, Kacper Odważny.
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Jaroslav Stanek
Simulations & Reliability Manager Emea At Doosan Bobcat; Senior Consultant & Partner At DiribetCzechia3doosan.com, gmail.com, diribet.cz -
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Jaroslav Stanek
Prague Metropolitan Area3t-mobile.com, multisport.cz, multisport.cz
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