Jaroslav Staněk

Jaroslav Staněk Email and Phone Number

Customer Experience Manager @ Allegro
Prague, CZ
Jaroslav Staněk's Location
Prague Metropolitan Area, Czech Republic
About Jaroslav Staněk

I am an experienced professional focused on customer satisfaction, team management, and business process optimization. Throughout my career, I have dedicated myself to:- Customer Satisfaction: For many years, I have been ensuring high levels of customer satisfaction, building strong relationships, and addressing their needs.- Team Management: I have extensive experience in leading and motivating teams to achieve the best results.- Improving Efficiency: I constantly work on optimizing internal processes, reducing costs, and increasing work efficiency.- Process Automation: I focus on implementing and enhancing automated systems that boost productivity and accuracy.My skills and experience enable me to add value to all aspects of business operations, with an emphasis on innovation and continuous improvement.

Jaroslav Staněk's Current Company Details
Allegro

Allegro

View
Customer Experience Manager
Prague, CZ
Website:
allegro.pl
Employees:
5077
Jaroslav Staněk Work Experience Details
  • Allegro
    Customer Experience Manager
    Allegro
    Prague, Cz
  • Internet Mall, A.S.
    Customer Experience Manager
    Internet Mall, A.S. Mar 2023 - Present
    Hlavní Město Praha, Česko
  • Internet Mall, A.S.
    Back Office Manager Call Centres
    Internet Mall, A.S. Apr 2021 - Apr 2023
    Hlavní Město Praha, Česko
  • Internet Mall, A.S.
    Product Owner
    Internet Mall, A.S. Jan 2016 - Mar 2023
    Prague, The Capital, Czech Republic
    ▪ improving of process▪ pro-customer thinking▪ increasing personal effectiveness
  • Internet Mall, A.S.
    Customer Care Manager (Cz, Sk)
    Internet Mall, A.S. Aug 2016 - Apr 2021
    Prague, The Capital, Czech Republic
    ▪ implementing a customer service policy for an entire organisation▪ finding ways to measure customer satisfaction and improve services▪ managing a team of customer services staff (50+ persons)
  • Internet Mall, A.S.
    Customer Care Team Leader (Cz, Sk)
    Internet Mall, A.S. Mar 2014 - Jan 2016
    Prague, The Capital, Czech Republic
    ▪ efficiency and quality control and customer care▪ result responsibility, team scoring and motivation▪ reporting and solving non-standard tasks and escalation of claims
  • Engage Hill
    Executive Assistant
    Engage Hill Sep 2013 - Nov 2013
    Prague, The Capital, Czech Republic
    ▪ managing of international survey▪ customer care for B2B▪ administration
  • Consulting Pro S.R.O.
    Customer Service Manager
    Consulting Pro S.R.O. Oct 2011 - Nov 2013
    Hlavní Město Praha, Česká Republika
    ▪ customer service leading (11 employees)▪ standard controls, manuals creation▪ communication with external collection agency, lawyers, state administration
  • Consulting Pro S.R.O.
    Business Manager
    Consulting Pro S.R.O. May 2009 - Sep 2012
    Prague, The Capital, Czech Republic
    ▪ management of regional departments and telesales (60 employees)▪ making profit for company (1,1 – 1,6 mil. CZK monthly)▪ sales marketing (advertisement in Czech media)
  • Consulting Pro S.R.O.
    Regional Manager
    Consulting Pro S.R.O. Aug 2007 - Apr 2009
    Okres Brno-Město, Česká Republika
    ▪ responsibility for business plan▪ efficiency control and HR responsibilities▪ sales marketing (advertisement in Moravian media)

Jaroslav Staněk Skills

Call Centers Customer Service Management Leadership Customer Retention Recruiting Team Leadership Back Office Management Microsoft Office Team Management Customer Service Social Media Marketing Sales Management Sap Iep Social Media Web Marketing Lead Generation Market Research Coaching Sap Ibp Training Salesforce.com Claim Project Management

Jaroslav Staněk Education Details

Frequently Asked Questions about Jaroslav Staněk

What company does Jaroslav Staněk work for?

Jaroslav Staněk works for Allegro

What is Jaroslav Staněk's role at the current company?

Jaroslav Staněk's current role is Customer Experience Manager.

What schools did Jaroslav Staněk attend?

Jaroslav Staněk attended Brno University Of Technology, High School Of Electrical Engineering.

What are some of Jaroslav Staněk's interests?

Jaroslav Staněk has interest in Reading, Movies, Sport.

What skills is Jaroslav Staněk known for?

Jaroslav Staněk has skills like Call Centers, Customer Service Management, Leadership, Customer Retention, Recruiting, Team Leadership, Back Office, Management, Microsoft Office, Team Management, Customer Service, Social Media Marketing.

Who are Jaroslav Staněk's colleagues?

Jaroslav Staněk's colleagues are Edyta Małecka, Jan Hylla, Klára Myšková, Alicja Bieszyńska, Agnieszka Różańska, Ewelina Szymaś-Słomkowska, Kacper Odważny.

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