Performance-driven Senior IT Support Specialist - Business Customer Service Specialist - Translator (DE-ENG-PL)𝗜𝗧: maximizing customer satisfaction by strategically managing tickets, a.o. running data migration, maintaining computer systems, giving instructions, responding to emails and calls, running diagnostic problems, and following up with international customers to ensure the problem was solved. Adept at maintaining IT documentation, policies, processes, and methods of support delivery𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 & 𝗧𝗿𝗮𝗻𝘀𝗹𝗮𝘁𝗶𝗼𝗻: unwavering commitment to customer service, with the ability to build productive relationships in B2B & B2C sector, resolve complex issues and win customer loyalty. Specialized in the timely translation of texts and documents in the field of business, law, economy, commerce, and medicineMy core talents:➟ Outstanding experience in working with domestic & foreign customers via telephone, email, and chats➟ Experience in full life-cycle implementations using MS Dynamics 365 F&O Solutions➟ Knowledge of MS Dynamics 365 FO Finance Functional with Data Migration➟ Good knowledge of IT service operations (ITIL), including incident and issue management➟ Proficient in installing, configuring, and maintaining IT systems and equipment➟ Knowledge of: macOS, and Windows operating systems - upgrades and related troubleshooting, troubleshooting VPN issues, network technologies, LAN/WAN configuration, applications & tools i.a. Microsoft 365, Active Directory, SAP, Azure DevOps, SQL, WordPress➟ Investigating problems to establish real or hidden causes➟ Hands-on experience with IT Service Management tool - ServiceNow Caverion➟ Responsibility for high SLAs➟ Ability to build consensus and relationships among managers, coworkers, and international customers➟ Collaboration with cross-functional teams➟ Excellent command of German and English: proofreading skills with the ability to identify grammar, spelling and punctuation errorsAre you interested in working with me?✉️jaroslawprusaczyk@gmail.com