Jarred Raymond Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Mentor and support level 1 and 2 analysts and act as a Level 3 escalation point for IT support staff. Assist senior leaders and the project management office in delivering business outcomes while managing medium to large BAU changes. Engage with 3rd party suppliers to deliver and implement new technology.Key Responsibilities • Administration and development of the Windows domain and server environment.• Administer critical and scheduled security patches for desktop and server… Show more Mentor and support level 1 and 2 analysts and act as a Level 3 escalation point for IT support staff. Assist senior leaders and the project management office in delivering business outcomes while managing medium to large BAU changes. Engage with 3rd party suppliers to deliver and implement new technology.Key Responsibilities • Administration and development of the Windows domain and server environment.• Administer critical and scheduled security patches for desktop and server environments, utilizing remote deployment tools.• Assist with the maintenance of the VMWare environment and creation of new virtual systems as required.• Maintain Azure IaaS Virtual Machines, Applications and Networking Services to support growth into the cloud.• Monitor cloud resources and Azure log analytics utilizing KQL automation and reporting.• Support and administer Genesys Cloud telephony & Cisco networking systems.• Tenant Administrator for M365 - support and develop M365 applications to suit the organizations environment. • Citrix Administration with both XenApp and XenDektop.• Administer and develop IGEL thin client environment. Show less

Australia

Mentor support analysts and act as a Level 2 escalation point for IT service desk support staff. Assist senior analysts in delivering business outcomes while managing small to medium BAU changes. Engage with hardware and software suppliers to support the organization’s requirements.Key Responsibilities • Administer critical and scheduled security patches for the workstation and server environments utilizing remote deployment tools.• Configuring, managing, securing, and… Show more Mentor support analysts and act as a Level 2 escalation point for IT service desk support staff. Assist senior analysts in delivering business outcomes while managing small to medium BAU changes. Engage with hardware and software suppliers to support the organization’s requirements.Key Responsibilities • Administer critical and scheduled security patches for the workstation and server environments utilizing remote deployment tools.• Configuring, managing, securing, and troubleshooting Windows Active Directory and group policy.• Develop and maintain Windows images for deployment via MDT.• Escalation points for internet and mail routing problems.• Maintain and deploy software via automated tools.• Tenant Administrator for M365, specializing in on premise and cloud Exchange.• Analyse traffic and maintain Zscaler Cloud security policies.• Monitor endpoints via the CrowdStrike Falcon.• As an Azure global administrator, maintain app and user permissions in the organizations cloud environment.• Mobile application management via Microsoft Endpoint Management center. Show less

Adelaide, Australia

Provided a high level of service and support to internal staff and management. Administered the network infrastructure, hardware, and application software, allowing employees to effectively complete their respective job functions in a timely manner. Key Responsibilities • First line IT Service Desk support • Support and administration of desktop platforms such as:  Windows 7 & 10 Desktop & Laptops  IGEL & Wyse Thin Clients, • Administering and supporting the Citrix… Show more Provided a high level of service and support to internal staff and management. Administered the network infrastructure, hardware, and application software, allowing employees to effectively complete their respective job functions in a timely manner. Key Responsibilities • First line IT Service Desk support • Support and administration of desktop platforms such as:  Windows 7 & 10 Desktop & Laptops  IGEL & Wyse Thin Clients, • Administering and supporting the Citrix XenApp environment • Support & administration of enterprise voice systems and hardware such as Cisco CUCM, Zeacom & Genesys Cloud platforms. • Monitor and manage back-end server and infrastructure systems through HP Insight Manager and troubleshoot as required. • Application support for software packages including:  Office 365  Core Banking systems  Dynamics 365 CRM  Remote Access Technologies (RSA)  Adobe Creative Cloud suite  Full suite of internet browsers (IE, Chrome, Firefox) Show less

Adelaide, Australia

Responsible for advocating Beyond Bank’s core values and deliver an exceptional customer experience across an OMNI channel environment.> Key ResponsibilitiesUnderstand the differing needs of customers, proactively seeking solutions to customers’ individual needs.Resolve customer needs and concerns quickly and thoroughly, ensuring first call resolution and accuracy.