Experienced Help Desk Lead Technician with a strong background in providing comprehensive technical support and leadership across diverse environments. Proficient in Office 365, Virtual Machines, Cloud Administration, ConnectWise, and Computer Hardware. Skilled in troubleshooting and resolving complex issues efficiently. Well-versed in networking, Active Directory, and Virtual Server management. Familiar with cybersecurity practices and Duo. Possesses excellent analytical skills and can communicate technical concepts effectively to non-technical audiences. Experienced in remote desktop support, service desk operations, and inventory control. Dedicated to delivering exceptional customer service and maintaining professionalism in all interactions.

• Provided immediate medical assistance and triage support to injured personnel in high-stress situations, ensuring timely and accurate assessment of injuries and efficient allocation of medical resources.• Led a team of combat medics, demonstrating exceptional leadership skills and effectively coordinating medical operations.• Conducted comprehensive medical evaluations and administered advanced life-saving interventions, including airway management, hemorrhage control, and resuscitation techniques.• Collaborated with military and civilian medical professionals to develop and implement training programs, enhancing the combat medic team's proficiency in trauma management and fostering a culture of continuous learning and professional development.

In my previous role, I excelled in selling both new Acura and pre-owned vehicles, adeptly matching clients' needs through thorough needs assessments and evaluating creditworthiness. I consistently adhered to all state of Florida laws governing privacy and vehicle sales, ensuring compliance at all times. Meticulously completing all company and Acura mandated paperwork was crucial to securing funding for deals through lenders. I upheld professional standards in dress, appearance, and demeanor to reflect the values of the company. Additionally, I demonstrated proficiency in running reports to analyze employee performance and statistics, while also managing CRM activities, including maintaining accurate and up-to-date profiles and tasks in collaboration with the internet manager. Diligent note-taking and comprehensive documentation of all interactions were integral to maintaining clear communication and accountability.

In my previous role, I operated dialysis equipment and provided assistance to patients with advanced kidney disease. This involved operating dialysis machines, disinfecting equipment, monitoring patients, providing primary care, and writing reports regarding each patient's condition. I was also proficient in cannulating patients and took direct orders from registered nurses, ensuring smooth coordination of patient care.

In my previous role, I effectively managed and supervised a group of over 40 youths on a daily basis, ensuring their safety and adherence to established procedures. This included maintaining inventory control and accountability for resources, as well as employing strong interpersonal communication skills in my interactions with both youths and colleagues. I provided supervision and support to youths with mental health challenges while also demonstrating proficiency in radio communication protocols. Additionally, I handled administrative tasks such as paperwork completion and report writing. Vigilantly monitoring youths' behaviors and activities, I promptly addressed any concerning conduct or potential conflicts and operated security controls and equipment to uphold safety standards. Transportation of youths was also part of my responsibilities, utilizing automobiles as necessary. In situations requiring intervention, I applied physical force and unarmed self-defense techniques when appropriate, while also employing verbal de-escalation strategies to manage conflicts effectively.

In my previous position, I demonstrated the ability to effectively manage and supervise a population exceeding 100 inmates on a daily basis. This encompassed implementing inventory control measures to ensure accountability for resources, while also showcasing strong interpersonal communication skills in interactions with inmates and colleagues alike. Additionally, I provided supervision and support to inmates with mental health needs, leveraging my experience in radio communication protocols and administrative tasks including paperwork completion and report writing. Diligently monitoring inmates' daily activities, I remained vigilant for any irregular behavior, improper conduct, or signs of potential conflict, while also proficiently operating security controls, equipment, and computers to maintain safety and security. Transportation of inmates and perimeter security were also integral aspects of my responsibilities, involving the operation of automobiles. In situations necessitating intervention, I employed physical force, unarmed self-defense techniques, firearms, or other appropriate measures to detain or secure inmates, while prioritizing the safety of all parties involved.

In my role as a Systems Administrator for a local RV dealership, I oversaw all facets of their IT infrastructure, including user onboarding and offboarding, conducting routine security audits, and maintaining hardware, software, and networking systems. With multiple locations requiring seamless troubleshooting, hardware installations, upgrades, and implementation of security protocols, I ensured consistent operational efficiency. Additionally, I configured networking across all sites and facilitated internet access for the RV Park situated adjacent to the main dealership in Ocala. My departure stemmed from the closure of the Ocala location, and subsequently the company's closure.