Jarred Smith Email & Phone Number

San Francisco, California, Us

• Coach and manage day to day operations of the team • Conducted Tryouts - Evaluated players and chose players based off skill level• Created numerous practice plans to help team develop and grow• Worked with other coaches in the league to schedule games, plan travel arrangements, and for overall relationship building• Managed and work with Coaching Staff to develop strategies and game plans• Conducted film review (internal & external) to help understand strategies and development opportunities• Motivated players to perform their best on the ice, off ice, and in the classroom •Provided support to players when discussing future hockey decisions• In the first year as Head Coach, led team to best regular season record in 5 seasons.

Lehi, Utah, Us

- Managed 550+ accounts, exceeding $4 million in Annual Recurring Revenue (ARR).- Conducted tailored product trainings and provided technical support, enhancing customer satisfaction. - Implemented retention strategies, resolving issues to mitigate churn and preserve loyalty.- Fostered strong client relationships through personalized interactions, building trust and rapport.- Drove revenue growth by recommending supplementary products and aligning clients with new features.

Houston, Texas, Us

- Serving as the lead point of contact for customer account management matters, (internal and external interactions)- Align WM products and services with each customers needs and propose solutions to develop better customers partnerships.- Negotiate pricing, resolve issues, and renew customer agreements to build and maintain strong and long lasting brand loyalty.

Tempe, Arizona, Us

• Work with hockey players of all ages and skill levels to help each player grow and develop their hockey skills• Create, structure, and plan all training sessions including on ice small group and private lessons, on ice skill specific sessions, and off ice training sessions. • Built a brand that has become know and recognized in the area as a place for players to train and develop. • Work with parents and players to understand the needs of each player and build a plan for the player to excel• Use social media (Instagram & Facebook) to promote our brand to new and current customers• Manage a group of 5+ coaches to provide players with the highest levels of coaching and development • Lead over 1,200 lessons for over 2,000 players per year.

San Ramon, California, Us

• Managed an account list of over 300 customers• Worked with each customer to learn about internal goals and expectations• Helped each customer with managing and improving their online brand• Onboarded, integrated, and trained customers on how to use the Reputation Platform and Reputation App• Preformed monthly check in calls with all customer to offer advice and answer questions.• Worked with customers and sales team to renew customers contacts.

San Ramon, California, Us

• Responsible for prospecting and calling on potential accounts to exceed sales goals.• Created of prospect list of 10,000+ accounts. • Tasked with training new hires.• Responsible for managing website chat of inbound leads and customer service inquires• Skilled in Salesforce.com, Discovery.org, Intercom Web Chat, and Zoom Info. • Finished the 2018 year as #1 in on the team in closed dollar amount.• Awarded Team Player of the Year in North America for 2018.

Responsible for skill development of the Arizona Titans hockey association. This includes conducting weekly skill sessions for the entire program from ages 5-18 years old, working with all association coaches on team skill development, and being responsible for individual skill development for every player in the association.

Arizona Titans Youth Hockey The Arizona Titans is a new travel youth hockey organization starting in the spring of 2018.- Head Coach- Player Development Coordinator- Program Operations Coordinator

- Level 4 Certified USA Hockey Coach- Safe Sport Certified- 4 years of coaching experience- Conducted Private Lessons (One-on-One, Semi-Private) to help develop players skills- Helped with Learn To Skate and Introduction to Hockey Classes- Created a safe environment for Kids and Parents- Conducted Tryouts - Evaluated players and chose players based off skill level- Worked with Hockey Director and Team Managers to create a balanced practice, game, and tournament schedule- Created numerous practice plans for multiple age and skill groups- Worked with Assistant or Head Coaches to develop strategies and game plans- Motivated players to perform their best on the ice, off ice, and in the classroom- Provided support to players when discussing future hockey decisions

Tempe, Az - Arizona, Us

Demonstrated flexibility and professionalism in a dynamic, fast paced workplace. Worked with multiple vendors on numerous orders and projects. Managed and supervised a team through multiple renovations and long term project. Acted as Supervisor for ASU Hockey games (avg. 800+ fans).

Lead and trained a team to provide excellent customer service in apparel, equipment, services, and overall questions.