- Develop and manage budgets for network projects and operations.- Plan and execute the FCC rip and replace program, including setting timelines, assigning tasks, and managing resources.- Collect, verify, and submit data for the FCC Broadband Data Collection (BDC) using services offered by provider.- Provide updates and feedback to management team on project outcomes and progress.

- Design, configure, and test wireless network infrastructure for residential and commercial customers.- Develop and execute expansion projects to install coverage to remote and rural areas.- Ensure compliance with industry standards and FCC regulations.- Lead and supervise tower technicians, field technicians, and helpdesk teams.- Create and maintain comprehensive network documentation, including network diagrams, configuration files, and standard operating procedures.- Implement advanced wireless technologies, including mmWave, MIMO, and beamforming, to improve network performance and reliability.- Plan and conduct site surveys to determine optimal placement of wireless equipment for maximum coverage and performance.- Collaborate with NOC team to ensure consistent network operation including regular rotations of after hours on-call support for network outages.- Provide ongoing training and mentoring to technical staff to support their professional development.- Design and implement API integrations between various systems and applications.

- Monitoring and reporting on program progress, including regular status updates to fiber team.- Documented fiber projects and reported progress to fiber team.

- Reviewed and assessed customer credit score and history.- Resolved customer complaints in a timely and professional manner.• Lead coordination of install and work order scheduling• Improved customer satisfaction by resolving conflicts, issues, and concerns

• Provided Tier-1/2 Phone support to residential and business customers• Rotated on-call support duties with helpdesk team members• Troubleshoot and manage wireless internet connections• Assisted in transfer of 3000 account service records to new ticketing system

• Designed, forecasted and implemented significant network upgrades• Provided computer support, user training and advanced troubleshooting• Created proposal and installed enterprise wireless network• Made and carried out plan to replace outdated computers within set budget• Upgraded exchange accounts from 2007 to 2013

• Assisted in maintaining and managing network• Provided computer support, user training and advanced troubleshooting• Helped organize and implement 1-to-1 Laptop Program• Assigned tasks for student worker and oversaw quality of work

• Designed, forecasted and implemented significant network upgrades• Provided computer support, user training and advanced troubleshooting