Jarrel Graham Email & Phone Number

Managed and coordinated the marketing activities, client/vendor correspondence, and course curriculumfor a medical training center.* Working with stakeholders, such as the director and owner to strategize and execute marketing campaigns.*Provided leadership and direction to ensure efficient operation and client satisfaction.*Overseeing the budgeting and purchasing requirements of the school.*Utilized GitHub and QuickBooks to maintain client account records.

Norcross, Georgia, United States

Supervised a team of 22 employees and provided corrective action plans that increase the representatives team performance score from 93% to 99%.*Monitored and provided performance evaluations for employees.*Lead training events for new hires. *Conducted audits to confirm agents were servicing customers using procedures consistent with company guidelines.

Dunwoody, Georgia, United States

Oversaw the daily operations of a leasing office and increase revenue by 6%.*Manage the reception and allocation of phone calls and correspondence (e-mail, letters, packages, etc.)*Execute contractual agreements and regularly update customer accounts as well as financial databases.*Schedule appointments and greet office visitors and guests.*Coordinated repairs, facility renovations, and maintenance.*Maintain a record of office supply inventory and make orders when necessary.

Laurel, Maryland, United States

Organized a collection campaign among staff that lowered the client delinquency rate by 9%.*Schedule appointments via the phone and manage the office calendar.*Manage communications (emails, physical mail, phone calls, etc.)*Train and supervise administrative staff.*Divided daily tasks among administrative staff to increase office efficiency.*Prepare and file contracts, invoices, and other physical or electronic documents.