Jarrel Sparks work email
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Jarrel Sparks personal email
A confident and reliable IT support engineer with extensive practical experience working with computers and resolving any support issues raised to the service desk. Possesses a proven ability to administer and control the operation, configuration, and maintenance of computer-based information systems, as well as having an eye for detail and being able to multi-task under pressure. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Now looking to further an already successful career by working for an ambitious and expanding company.
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Technical Support Analyst IiCentrada Solutions. Llc Jun 2017 - PresentIrving, Texas, Us -
Technical Analyst IiCentrada Solutions. Llc Jun 2017 - PresentIrving, Texas, UsCentrada Solutions is a Technology Services company which specializes in serving Hotels, Hotel Owners, and Hotel Management Companies. Responsibilities include the following: Diagnose, troubleshoot and resolve desktop, hardware and software related issues. General administration of active directory and Microsoft exchange create, edit and maintain user accounts, mailboxes, mail contacts, distribution groups, organizational units, and access permissions. Image, re-image, build and configure new/used company laptops and desktops. Perform system analyst work including reviewing, analyzing, and evaluating basic business systems, processes, data and user needs. Provided timely attention to all manage engine help-desk requests. Assessed the validity of the requests as they arrive, whether by phone or help-desk ticket. Ensured the details within the ticket were complete and that the impact and criticality of the issue was correctly assessed.
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Technical Support Analyst IiCentrada Solutions. Llc Jun 2017 - Jun 2017Irving, Texas, Us
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Remote Technical L3 Support SpecialistSupport.Com Aug 2016 - Jun 2017Anywhere, UsProvide inbound 2nd and 3rd level technical support for resolving service related problems for Windows based desktop systems. Support services include operating system support, network support, router configurations, application support, terminal support, various hardware troubleshooting (printers, tablets, mobile devices) and post sales technical support. -
System Support AnalystEttain Group (Sally Beauty Supply) Dec 2015 - Jun 2017Responsible for supporting BMC Remedy ITSM application. Conducted communications with the end user population via telephone or email, creating, adding to, or modifying the issue or request in the service management system, conducting Level II and some Level III triage, and escalating to TIER 3 as required in accordance with established Service Level Agreements. Additional areas of responsibilities included solving issues related to user permissions, approval related issues, notifications etc.; configuring and handling the approval server related tasks.
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Production Support AnalystInfovision (Nec) Oct 2014 - Dec 2015Support virtual infrastructure environment for applications and system users utilizing Remedy ITSM ticketing servicing. Facilitating Service Request Management, Incident Management and Change Request. Other duties included initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. Responsible for collecting information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed.
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Pos Service TechnicianCompucom Mar 2014 - Oct 2014Perform service, repair and/or installation of company product(s) including system hardware, software, PCs and Point of Sale (POS) equipment. Provide technical support to customers on operational or maintenance aspects of system equipment. Serve as customer contact on technical and service related problems. Responsible for diagnosing mechanical, hardware, software and systems failures, using established procedures. Determine the most cost effective repair / resolution to minimize customer downtime. May involve use of problem management databases and help desk system. Other duties include providing Tier 1 & 2 level support; occasionally performing Tier 3 level support. Complete general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment.
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Service Desk AnalystAcet - Veterans Affairs Association Feb 2013 - Jan 2014Perform duties for the Department of Veterans Affairs (VA), Office of Information & Technology (OIT). My duties include ITIL Service Operations, Remedy ticketing and cataloging, Incident Reporting, troubleshooting windows server and desktop operating systems that include Windows 2003/2008 and Windows XP/7 Desktops. I worked consistently with Active Directory and Exchange Management to process account resets and creations. Additionally, I participate in and or lead projects as assigned by Service Desk Management, analyze and resolve incidents and requests regarding use of application software or hardware, log and track incidents and requests from identification through resolution.
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Desktop Support TechnicianDeployp2V Consulting Apr 2012 - Mar 2013Responsibilities include installation support of Windows desktops, laptops, printers and office equipment. Performed software installation and updates, operating system patches and virus scans and updates. I worked closely with Windows 2003 Active Directory creating user accounts for particular domains and also worked with Exchange 2007/10 creating new user mail accounts. I also performed cabled and wireless workstation connections.
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Pos Support TechnicianCornerstone Staffing - Radio Shack Corp Nov 2012 - Feb 2013The primary function of this position is to provide technical assistance and support, utilizing general customer service skills, for various wireless cellular systems and related software and hardware products. Provided assistance and problem determination to the RadioShack retail stores in the United States and Continental US, for support of their POS applications and cellular retail promotions/transactions. Perform effective call resolutions and problem ticketing by utilizing the corporate Remedy System. Provide input to Help Desk Management regarding usability of software and related tools. Required to perform all activities in compliance with RadioShack audit standards in reliability, security and quality.
Jarrel Sparks Skills
Jarrel Sparks Education Details
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Indian Hills Community CollegeComputer And Information Sciences And Support Services -
Indian Hills Community CollegeCyber/Computer Forensics And Counterterrorism
Frequently Asked Questions about Jarrel Sparks
What company does Jarrel Sparks work for?
Jarrel Sparks works for Centrada Solutions. Llc
What is Jarrel Sparks's role at the current company?
Jarrel Sparks's current role is Service Desk Specialist.
What is Jarrel Sparks's email address?
Jarrel Sparks's email address is js****@****ada.com
What schools did Jarrel Sparks attend?
Jarrel Sparks attended Indian Hills Community College, Indian Hills Community College.
What are some of Jarrel Sparks's interests?
Jarrel Sparks has interest in Science And Technology, Environment, Disaster And Humanitarian Relief, Economic Empowerment.
What skills is Jarrel Sparks known for?
Jarrel Sparks has skills like Troubleshooting, Computer Hardware, Active Directory, Networking, Windows 7, Windows Server, Help Desk Support, Pos Solutions, Wintel, Migration Projects, Server Administration, Technical Support.
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