Jarren Lang Email & Phone Number

Spring, TX, US

The Woodlands, Texas, United States

• Troubleshoot problems relating to computer equipment operating system software, application software, and hardware.
• Maintain hardware and software inventory for responsible facilities.
• Log and track calls using problem management database and maintain history records and related problems documentation.
• Develop training documents to new users as needed.
• Provide a high level of service and customer satisfaction to the end user.
• Formulate recommendations regarding company end user hardware and software purchases.

Houston, Texas, United States

• Provide remote and on-site helpdesk and field service assistance to staff while adhering to the ticketing systems to ensure timely, accurate resolution of customer issues
• Oversee and complete basic helpdesk troubleshooting solutions as well as networking issues, with a focus on customer-oriented approaches and regularly recognized for performance in customer and staff communication skills
• Configure private VLAN for staff, customers and client office utilizing Cisco Meraki Portal and putty command line (Unifi equipment).
• Act as the primary point of contact for concurrent ticketing systems as the first point of contact for all Level 1 requests
• Resolve on-site solutions quickly and accurately, including basic network equipment installations (i.e. routers, switches, servers, hardware, PCs, and printers)
• Setup and managed time and project management strategies to increase productivity and rate of repair yield

Loveland, Colorado, United States

• Effectively opened the store for daily operations and triage repair pipeline
• Successfully completed a variety of repairs, including custom gaming PC updates and builds, computer upgrades, WiFi troubleshooting, data transfers, hardware malfunctions, and antivirus software installation
• Assisted customers remotely through TeamViewer and Quick Assist in addition to on-site support
• Applied careful troubleshooting, analytical skills, and logical thinking for all customer requests, including strong proactivity and self-accountability to ensure the highest customer satisfaction
• Deployed issue recreation techniques to find root causes and apply solutions thoroughly
• Broke down complex systems, removed malfunctioning hardware, and installed new parts as needed

Fort Collins, Colorado, United States

• Founded SonEX labs from the ground up in collaboration with the COO and CFO
• Developed and deployed a Kanha CRM to maintain thousands of customers
• Helped build projected business sales of over $2M in annual revenue

Castle Rock, Colorado, United States

• Effectively managed and hired 15 staff and oversaw weekly revenue of $15,000 in sales per week
• Counted and reconciled inventory monthly
• Managed a $30,000 inventory
• Received and filled large catering orders of over $5,000 per order

Colorado Springs, Colorado, United States

• Selected to deploy and train personnel on a new Near Field Communications (NFC) card system across the USA.
• Promoted to Shift Supervisor over 15 employees in recognition of exceptional work ethic
• Responsible for daily operations, scheduling and $100,000+ in weekly sales

Farmers Branch, Texas, United States

• Directly managed all daily operations, scheduling, customer service, invoicing, sales, marketing, and collections for 58 customers
• Utilized QuickBooks to ensure accurate accounting and invoice tracking

Littleton, Colorado, United States

• Awarded top ratings for customer service and excellence in serving the needs of all guests