Customer Care Specialist
Current- Customer Care Specialist: Utilize root cause analysis techniques to assist cross-functional teams in providing investigative responses that address the voice of the customer
- Complete questionnaires and document requests by facilitating information from Subject Matter Experts (SME) to customer
- Utilize SAP and Excel to create pivot tables and graph customer complaint trends
- Review customer specifications for microbiological and chemistry complaints and facilitate needs to… Show more
- Review customer specifications for microbiological and chemistry complaints and facilitate needs to SME
- Train new employees and identify/communicate new T – Codes to improve process efficiency