Jarret Stapleton Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, Canada Area

I oversaw the technical relationships of our strategic Analytics Cloud and Cloud Platform customers, with a focus on driving product adoption and supporting customer projects.Key Successes:• Maintaining over $14 Million in ARR (Annual Recurring Revenue) through adoption, growth, and expansion.• Supported over 30 customer projects from POC (Proof of Concept) to live production systems, with an increase of adoption by 300%.

Vancouver, Bc

I’d be lying if I said this role was repetitive. I worked directly with our analytics clients as well as supported numerous teams internally at Hootsuite. I supported our clients' software launches, social media strategy, technical troubleshooting, and education, all with the purpose of aligning their social activity and outcomes back to their business goals. Internally, I tackled bugs and technical issues with our developers and Customer Support, educated and joined calls to support Sales and Customer Success, and built workflows, client facing documentation, and processes to better enable our Professional Services team.Key Successes:• Designed technical implementation models for reporting on social ROI (Return on Investment), delivering strategy, troubleshooting and education sessions to over 300+ clients.• Supported global adoption of three analytics tools, increasing MAU (Monthly Active Users) by 5%.• Developed and consolidated internal education resources, delivering sales and success enablement sessions across 500 employees in seven countries.• Created internal systems to support at risk clients, resulting in an increase in adoption and renewals to support over $32 million in ARR (Annual Recurring Revenue).

Vancouver, Bc

Being a part of the Hootsuite team was surreal, as I worked at the most utilized social relationship platform in the world, and also was at the forefront of social media trends and topics. Working with tech clients and prospects, I assisted in developing their digital and social media strategies for sales, marketing, human resources, and communications. Through research, relationship building, market analysis, and industry knowledge, I was able to help them build out their strategies, and achieve their goals.Key Successes: • Created over 950k of new business opportunities. • Assigned to a specialized team to support new products from acquisitions.

Delta, Bc

I wore a lot of different hats as an Account Manager. I worked with current and prospective clients to build packages that fitted their personal or business needs, I ran educational classes for new systems and equipment, and also played the role of customer service and IT when required. It always made for an interesting workweek, as no two days were ever the same.

New Baltimore, Mi

I was fortunate to be part of the AT&T team in Metro-Detroit, as I worked at one of the busiest locations in Michigan. Even in such a high paced environment, I thrived with the creation of employee and customer education programs, out of the box marketing and promotion ideas, and inventory standards and procedures. Beyond the operations side of the role, I still functioned as a customer-facing employee and helped drive new and recurring business, and supported clients with technical issues.

Grande Prairie, Ab

Welding staircases and pipeline structures on post-drilling natural gas sites in northern Alberta and BC was one of my most unique work experiences. Through all types of weather conditions, I worked alongside pipe welders to connect wellheads to the main lines, as well as operate the daily on-site safety meetings.

West Kelowna, Bc

Working at Futureshop was my real first taste of a sales related position. I led the Mobile Audio department, where I educated customers on brands, car audio installations, and personal electronics. I quickly found success in my department, winning a national sales contest put on by SiriusXM in 2011, and placed in the manager leadership program.

Master'S Degree, History

Activities and Societies: History Graduate Students Association: Secretary (2013-14), Vice-President of Administration (2014-15).Thesis.

Bachelor Of Arts (B.A.), History

Activities and Societies: UBCO History Course Union: External Coordinator (2009-11)