• Responsible for monitoring data center systems, navigating multiple operating systems, possessing a working knowledge of hardware, software applications and data center equipment.• Extensive experience terminating CAT6 cables• Experience with field related hand tools and testing equipment• Serve as first point of contact for customers needing assistance or turning up new services. Install network gear, servers, and cabling to meet customer and company needs. Acts as first line of defense for data center crisis including natural disasters, fires and power failures.

• Evaluated Comcast service orders to ensure legitimacy and accuracy.• Conduct tests for company phone modules to ensure script is running and they are reset to factory settings.• Handled shipping and receiving responsibilities such as packing and preparing items for shipment, loading and unloading trucks, and inspecting and documenting received materials.

• Completed numerous jobs such as migrating host computer, monitor replacements, upgrading PC’s, printer troubleshooting, and low level cabling. Also provided on-site support and troubleshooting of network equipment- routers, switches and firewalls.• Provided support to customers on a variety of IT issues by identifying, researching and resolving technical problems.• Was responsible for providing post-Help Desk support to field locations in accordance with established policies and procedures.

• Contracted security company • Monitored 300+ workers to detect and prevent signs of potential threats as well as ensuring security of doors and windows. • Maintained daily logs of irregularities

• Prepared outgoing domestic and international mail including labeling and preparing mailing materials using various mailing services such as US postal service, FedEx, UPS, and DHL.• Operated a variety of computer-interfaced detection, tracking and height-finding radars, and plotting for a ship's position.• Extremely proficient in the use of secure and non-secure radio in communication.• Experienced in operating radar and satellite systems.