Jarrett Smolarkiewicz Email & Phone Number

Hays, Kansas, United States

• Built professional and technical development training programs for employees.
• Effectively managed multiple technical training and software testing projects simultaneously.
• United technical and non-technical team members by growing a cross-departmental training and documentation management group.
• Innovated technically advanced training solutions to onboard and train teams and departments throughout internal Salesforce software implementation.
• Developed complex automated software tests for Salesforce using Provar.
• Researched, developed and engineered interactive technical documentation and training content.

New York, New York, United States

• Followed company policies and editorial guidelines to craft thorough, well-written content with the Adobe Creative Suite.
• Analyzed developments in the field to update instruction literature.
• Communicated with customer representatives for feedback and distribution.
• Carefully documented technical workflows in private wiki for new employees.
• Worked closely with software engineers, project managers and other teams to determine accuracy and completeness of technical documentation.

Kansas, United States

• Created knowledge base content with HTML, CSS, Javascript and MS Office.
• Coordinated and documented resource improvements for the department.
• Mentored and trained team members to achieve success.
• Responded to customer needs with outstanding care and problem-solving.
• Resolved customer complaints and dissatisfaction with on-point solutions.

Hays, Kansas, United States

• Pivoted between several roles and projects daily.
• Kept pace in a dynamic and fast-paced environment.
• Streamlined insurance workflow with MS Office tools.
• Provided quality clerical support via data entry and document management.
• Managed calendars and set up appointments to maintain smooth workflow.

Bachelor'S Degree, Information Technology (Web/App Development Concentration), Gpa 3.79

Relevant Coursework: ● Building eye-catching presentations and videos using the Adobe Creative Suite of tools. ● Coordinating team.

Associate'S Degree, Computer Programming

Transferring credits accumulated at this institution to Fort Hays State University to complete my Bachelor's Degree focusing on Web/App.

Bachelor Of Science - Bs, Information Technology, 3.76 Gpa

Relevant Coursework: Conducted research, interviews, technical presentations, Wrote app overviews, Led teams as project manager.