Jarrett Smolarkiewicz Email & Phone Number

Hays, Kansas, United States

• Built professional and technical development training programs for employees.• Effectively managed multiple technical training and software testing projects simultaneously.• United technical and non-technical team members by growing a cross-departmental training and documentation management group.• Innovated technically advanced training solutions to onboard and train teams and departments throughout internal Salesforce software implementation.• Developed complex automated software tests for Salesforce using Provar.• Researched, developed and engineered interactive technical documentation and training content.• Created multimedia presentations and documentation content using Adobe Creative Suite, MS Office, and other technical software tools.• Evaluated program effectiveness and collaborated with management to streamline and improve processes and workflows.

New York, New York, United States

• Followed company policies and editorial guidelines to craft thorough, well-written content with the Adobe Creative Suite.• Analyzed developments in the field to update instruction literature.• Communicated with customer representatives for feedback and distribution.• Carefully documented technical workflows in private wiki for new employees.• Worked closely with software engineers, project managers and other teams to determine accuracy and completeness of technical documentation.

Kansas, United States

• Created knowledge base content with HTML, CSS, Javascript and MS Office. • Coordinated and documented resource improvements for the department.• Mentored and trained team members to achieve success. • Responded to customer needs with outstanding care and problem-solving. • Resolved customer complaints and dissatisfaction with on-point solutions.

Hays, Kansas, United States

• Pivoted between several roles and projects daily. • Kept pace in a dynamic and fast-paced environment. • Streamlined insurance workflow with MS Office tools. • Provided quality clerical support via data entry and document management. • Managed calendars and set up appointments to maintain smooth workflow.

Bachelor'S Degree, Information Technology (Web/App Development Concentration), Gpa 3.79

Relevant Coursework: ● Building eye-catching presentations and videos using the Adobe Creative Suite of tools. ● Coordinating team.

Associate'S Degree, Computer Programming

Transferring credits accumulated at this institution to Fort Hays State University to complete my Bachelor's Degree focusing on Web/App.

Bachelor Of Science - Bs, Information Technology, 3.76 Gpa

Relevant Coursework: Conducted research, interviews, technical presentations, Wrote app overviews, Led teams as project manager.