Jarrett Massa Email & Phone Number

New York, United States

New York City Metropolitan Area

- Integrate new clients into the IAS ecosystem using REST APIs.- Create custom reporting solutions using SQL.- Take ownership of high priority support issues and coordinate cross-functional communication to expedite issue resolution.- Performed statistical analysis of monthly performance metrics and presented findings on global team calls to senior leadership.

New York City Metropolitan Area

- Worked with the business development team and product team to introduce our APIs to partners as they begin the integration process while collaborating with them throughout their integration efforts to ensure success.- Integrated new enterprise clients into the Xandr DSP/SSP ecosystem using Javascript, HTML, Python, SQL, and REST APIs. - Triaged support tickets involving data collection, imports, exports, resource monitoring, and product usage using JIRA. - Assist internal stakeholders with capturing integration details & nuances, use cases, and requirements for product design specifications.- Became subject matter expert on full Xandr technology stack. Ran weekly troubleshooting sessions with Product and Account Management teams.- Assist in the development and ongoing enhancements of client-facing FAQ and integration best practices documentation.

New York, United States

- Achieved a 99% satisfaction CSAT rating on support cases throughout my entire tenure. - Designed new onboarding process for new employees. Reduced training time for new hires from 6 months down to 2. - Provided support for incoming Audience Studio (DMP) technical questions, product guidance, and platform troubleshooting through JIRA, Zendesk, and GUS. - Performed statistical analysis of monthly performance metrics and presented findings on global team calls to senior leadership. - Collaborate with Product and Engineering teams on fixing product bugs. - Maintain external documentation and create training modules to help clients with common issues.

Greater New York City Area

-Front-line for client support, ensuring that questions or concerns are handled in a timely manner via Jira ticketing system.- Improved and documented processes for task consistency across the global team. - Troubleshooting client requests including campaign performance, delivery, supply questions, scalability, and partner data integrations using code sniffers, SQL, understanding of ad server behavior for deep dive troubleshooting of ad tags and pixels.- Improved efficiency and effectiveness of onboarding by creating a 5-month training schedule for new hires.- Compose and send internal alert emails to be sent to all MediaMath employees explaining known issues & emergency maintenance.- Collaborate on writing and enforcing a new Creatives Policy including standards and procedures for handling ad quality issues relating to malware, content standards, arbitrage, compliance with exchange policies, etc.- Screen, interview, select and train new hires across four countries.

Greater New York City Area

- Managed a team of 10 direct reports. - Developed inventory management applications for Windows Mobile devices. - Designed, coded, and implemented interfaces for Point of Sale (POS) systems. - Built and maintained internal UIs, scripts, and data formatting tools. - Created custom software solutions and provided support for over 30 clients. - Traveled to client sites for on site custom programming, software/hardware deployment, and support.

New York, United States

Master Of Arts - Ma, Computer Science

Bachelor Of Arts - Ba, Mathematics