Retail Lead
N. Glenstone Banking Center & W. Kearney St Banking Center
- Notary Public- Consumer Lender- Performs all duties of a Teller or PBR (as applicable)- Serves as the on-the-job lead for daily operational duties- Coaches tellers regarding sales opportunities and customer service- Assists banking center staff with goals, challenges, etc.- Handles escalated customer situations- Approves wires, hold notices, exceptions, and other operational tasks- Assists Management with Banking Center personnel duties- Reports and provides input on employee development, coaching, reviews, etc.- Participates in the interview/hiring process- Assists with creating work schedules- Models excellent sales, interpersonal, and communication skills- Assists with planning and presenting Banking Center meetings- Promotes the banks products and services, consistently cross-sells bank products- Effectively train new hires and teach procedures to co-workers