Jarrod Ahearn

Jarrod Ahearn Email and Phone Number

Head of Product @ Arlo Training Management Software
Wellington, NZ
Jarrod Ahearn's Location
Wellington, Wellington, New Zealand, New Zealand
About Jarrod Ahearn

10+ years experience working in, developing, and leading teams. Strategically focused, with strong communication, project management, and analytical skills.Currently leading Arlo's Product Team. We power training companies across 70+ countries.Check us out at https://www.arlo.co/

Jarrod Ahearn's Current Company Details
Arlo Training Management Software

Arlo Training Management Software

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Head of Product
Wellington, NZ
Jarrod Ahearn Work Experience Details
  • Arlo Training Management Software
    Head Of Product
    Arlo Training Management Software
    Wellington, Nz
    View
  • Arlo Training Management Software
    Head Of Product
    Arlo Training Management Software Oct 2021 - Present
    London, England, Gb
    Responsible for setting product vision and helping formulate and execute winning strategies that deliver. Analysing market and competitive conditions, customer exploration, defining product and user story requirements, MVP scoping and prototyping, market validation, ROI forecasting, reporting and business intelligence and more. Balancing technical and product debt with innovation. Providing cross-functional leadership between engineering teams, sales and marketing, and CX. Communicating progress of our product roadmap and keeping everyone informed along the journey.
    View
  • Arlo Training Management Software
    Head Of Customer Experience & Uk Country Manager
    Arlo Training Management Software Apr 2018 - Jan 2022
    London, England, Gb
    Lead and develop our global customer support and success teams to ensure successful delivery of key strategic business and customer goalsProvide coaching to help nurture and grow team membersMaximise revenue streams for professional service lines offered, such as onboarding and website integration servicesManage and streamline onboarding, account management, and general customer service processesOversee the implementation of new tools and technologies to better serve the customerUse customer insight to identify and implement improvementsReview content produced for product updates, and other support and training materials
    View
  • Arlo Training Management Software
    Customer Support Manager
    Arlo Training Management Software Nov 2015 - Apr 2018
    London, England, Gb
    View
  • Taskly
    Founder
    Taskly Mar 2023 - Present
    Taskly allows you to book homes services professionals straight to your door to complete a range of services including lawn mowing, car grooming, and more. With over 150 providers and counting onboard, each backed by ratings and reviews from satisfied customers, Taskly is transforming the home services experience in NZ. Book now at taskly.co.nz
  • Kiwibank
    Financial Crime Analyst
    Kiwibank Nov 2014 - Nov 2015
    Wellington, Wellington Region, Nz
    Worked to build strong relationships with a number of external organisations in order to try and prevent financial crime and mitigate financial losses.
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  • Kiwibank
    Senior Representative
    Kiwibank Mar 2012 - Nov 2014
    Wellington, Wellington Region, Nz
    Senior to a team of over 100 CSRs. Ensured that all team members were well supported and had the information and skills to meet our customers' needsHighlights:• Kiwibank Awards - Finalist in the 2013 'Kiwibank Champion' Awards (Org Size 1000+)• Customer Service Awards - Winner of the 'Best Team Player' Award• BCP Leader - Selected to co-lead Kiwibanks Frontline Business Continuity Team• Selected for Kiwibanks 9 Month Intensive Emerging Leadership Programme
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Jarrod Ahearn Skills

Banking Coaching Retail Banking Customer Service Customer Experience Team Management Complaint Management Call Centers Employee Training Stakeholder Management Management Customer Retention Customer Relations Customer Satisfaction Business Relationship Management It Service Management Project Management Process Improvement Saas Cloud Applications Relationship Management Zendesk Arlo Software Documentation Technical Documentation Change Management Operational Planning Business Analysis Strategy Integration Data Migration Microsoft Office Microsoft Excel Moodle Salesforce.com Leadership Training Delivery Presentation Skills Sales Presentations Software Troubleshooting Technical Demonstrations Crm Databases Xero Product Adoption Enterprise Account Management Business Process Improvement Relations Project Credit Cards Team Leadership Computer Software Training Training

Jarrod Ahearn Education Details

  • Victoria University Of Wellington
    Victoria University Of Wellington
    Information Technology

Frequently Asked Questions about Jarrod Ahearn

What company does Jarrod Ahearn work for?

Jarrod Ahearn works for Arlo Training Management Software

What is Jarrod Ahearn's role at the current company?

Jarrod Ahearn's current role is Head of Product.

What schools did Jarrod Ahearn attend?

Jarrod Ahearn attended Victoria University Of Wellington.

What are some of Jarrod Ahearn's interests?

Jarrod Ahearn has interest in Animal Welfare, Science And Technology, Economic Empowerment.

What skills is Jarrod Ahearn known for?

Jarrod Ahearn has skills like Banking, Coaching, Retail Banking, Customer Service, Customer Experience, Team Management, Complaint Management, Call Centers, Employee Training, Stakeholder Management, Management, Customer Retention.

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