Jarrod Hipps Email & Phone Number

Jacksonville, Florida, United States

At One Call, I focus on regular, prompt patching of our Windows Server infrastructure, monitoring, IT incident response, and vulnerability mitigation.

Wichita, Kansas

I was on the team responsible for the 24/7 operation of Windows servers and the applications that run on them in WSU’s data center and cloud server platforms.My portfolio included Microsoft update management, file sharing, email, networked printing, instant messaging, Office 365 and identity services for all of WSU.Additionally, I continued to assist Desktop Support with user experience, features updates and security policy for client workstations.

Wichita, Kansas, United States

In 2018, my role within Desktop Support was rewritten to emphasize my specialization in deployment, automation, hardware selection, hardware procurement and project coordination. During this time I focused the majority of my time working in SCCM packaging or deploying operating systems, packages, and scripts. I was also given increased responsibilities around defining user experience and default client security configuations.Other responsibilities included generating reports from the SCCM database for use by management, and beginning the process of upgrading remaining Windows 7 clients to Windows 10 department by department.I continued to assist the other desktop support techs both with direct customer support and as an escalation point.

Wichita, Kansas

I was responsible for the WSU Faculty/Staff's client technologies including desktops, laptops, printers, and mobile devices.In addition to general repairs and service requests of all kinds, I used PowerShell and SCCM to automate many technician tasks. I planned and executed large-scale deployments of hardware, software and upgrades.To comlpiment my involvement in client technology deployment, I was also heavily involved in writing technology purchasing standards, and assembling quotes and bids for technology purchases. This included advising and serving on committees for campus-wide IT Service contracts with external vendors.

Wichita, Ks

On the KBS Service Desk, I provided first-responder IT support to all of the Koch Companies supported by KBS through phone and email. Technologies I supported included Windows, Office, PC hardware, Active Directory account management, mobile devices, RSA 2-factor authentication, Tivoli backup services, Cisco VPN, SAP, and a variety of internally built or heavily customized workforce or warehouse management solutions.The helpdesk was also responsible for filling gaps in documentation for IT systems and processes, and while there, I also analyzed call-center data from Crystal Reports and Avaya's ACD and organized it into reports for the Service Desk managers.

Wichita, Kansas Area

At WSU as a student employee working in the Cisco Technical Assistance Center I provided tier-2 technical support for Cisco routers, multilayer switches and security appliances including software upgrades, configuration assistance and processing hardware replacements.