Jarrod Lovas Email & Phone Number

Aarhus, Dk

Aarhus, Dk

New Era delivers Technology Solutions that securely connect people, places, and information in a rapidly changing digital world.As a Technical Team Leader, providing leadership & support to a skilled technical team, ensuring effective coordination of daily activities and optimal resource allocation. I act as a key escalation point, offering continuous mentoring and feedback to drive team improvement and operational excellence. Additionally, I serve as the primary contact for WA clients, coordinating collaboration and leveraging specialist engineers from across the globe to meet client needs.I oversee and review technical changes, ensuring they are ready for the Change Management Board. My role also involve managing major incidents, where I liaised with clients to keep them informed.Providing Level 3 technical support, maintaining on-premises and cloud infrastructure, and implementing a range of systems to enhance client operations.Key Contributions:• Led and coordinated the technical team’s day-to-day activities, ensuring optimal resourcing and effective task prioritization.• Managed resource planning for the technical team and WA-based projects, aligning team capabilities with project needs.• Served as the primary escalation point and incident manager, maintaining client communication during major incidents.• Provided Level 3 technical support, resolving complex issues and maintaining infrastructure across client environments.• Implemented and maintained systems within company data centres and client environments, enhancing reliability and performance.• Develop and Implement operational processes and procedures in collaboration with other business units• Provided leadership, mentoring and development opportunities for a team of 7-10 highly technical engineers.

New Era delivers Technology Solutions that securely connect people, places, and information in a rapidly changing digital world.As a Systems Engineer within our engineering team, I played a pivotal role in providing high-level technical support to our global client base. Serving as a key escalation point for our helpdesk team, ensuring the resolution of complex technical issues.Beyond my primary responsibilities, I was instrumental in scoping and delivering projects that guided clients through the adoption of complex technical solutions for both cloud, on-premises, and hybrid deployments. As a technology partner, I mentored clients, helping them navigate the complexities of technology to enhance their business operations.Key Contributions • Provided Level 3 technical support, playing a critical role in resolving complex technical issues. • Maintained client on-premises and cloud infrastructure, ensuring optimal system performance. • Installed and maintained infrastructure hosted within the company’s data centres in Perth, enhancing system reliability. • Implemented, configured, and maintained a range of applications and systems, guiding clients through the adoption of technologies that enhanced their business operations. • Provided after-hours support, promptly addressing and resolving issues to ensure minimal disruption to our clients’ operations.Through these contributions, I was able to deliver tangible benefits to our clients, helping them leverage technology to drive business success. This experience underscores my ability to serve as a valuable technology partner, guiding clients through the adoption of complex technical solutions.

Provider of information technology management and consulting services focused on solving business problems. As a Systems Administrator, I served as a key escalation point, offering high-level technical consulting to our global client base. My role was not only to provide support but also to guide clients in adopting new and emerging technologies that increased business efficiency and adoption of technology solutions.Key Contributions• Leveraged my technical expertise to provide Level 2 support, helping our helpdesk team resolve complex issues more efficiently. • Ensured the smooth operation of client on-premises and cloud infrastructure, leading to improved system reliability and performance. • Implemented, configured, and maintained a range of applications and systems, guiding clients in the adoption of technologies that enhanced their business operations. • Provided after-hours support, promptly addressing and resolving issues to ensure minimal disruption to our clients’ operations.Through these contributions, I was able to deliver tangible benefits to our clients, helping them leverage technology to drive business success.

Wellington Shire Council and East Gippsland Shire Council are municipalities focusing on happy people, healthy environment and thriving communities.As an Information Technology Support Officer in the ICT operations team, I provided high-level support to staff, management, and Council members for Wellington Shire Council and East Gippsland Shire Council. My role included daily Level one support, covering hardware and software troubleshooting. Transitioning to the Infrastructure Team in 2021, I expanded my skills and took on new responsibilities.Key Contributions with the ICT Operations Team:▪ Delivered expert technical support for hardware, software, and technical queries.▪ Managed efficient onboarding/offboarding processes, ensuring timely account management.▪ Provided exceptional customer service and technical support to Executive leadership and Councillors.▪ Proactively communicated service interruptions to the organization.Key Contributions with the ICT Infrastructure Team:▪ Proficiently troubleshooted network issues for uninterrupted operations.▪ Implemented Multi-factor Authentication for approximately 1500 employees.▪ Planned and executed Mobile Device Management using Microsoft Endpoint Manager.▪ Managed the replacement of infrastructure hardware and deployment of network infrastructure.

Bachelor'S Degree, Networking And Security

Cert Iii, Information Technology, Cert Iii