Highly organized, outgoing, and resilient Help Desk Manager with excellent time management skills, computer skills, and written and verbal communication skills. Knowledgeable, respectful self-starter with solid management experience. Keen to leverage technical knowledge acquired in administrative positions, coupled with mathematical skills, attention to detail, and ability to work independently, to boost customer satisfaction in new customer-facing environments. Able to calculate figures, establish facts, draw valid conclusions, write reports, and present information to drive best practices. Thrives in fast-paced environments and communicates effectively, with ability to lead by example and implement processes to anticipate customer needs and exceed industry standards.In a world that is pivoting to remote workforces and technology driven solutions the human element that once connected talents and teams is dissolving. Companies continue to struggle with the 'human factor' of the modern, ever-changing work environment. My goal as an Operations Manager is to address the human element; To understand each team member's unique skills and talents, encourage growth, strengthen teams, and rebuild office communities in both physical and remote workforce locations. People drive success, not software or machines. It is with the people that I provide my empathetic focus and talents.