Troubleshoot and resolve up to 75 daily frontline (tier 1) and escalated (tier 2) requests via email & phone for entire product line. Research sales orders using Salesforce.com CRM database. Process replacements for parts under warranty using QuickBooks. Support quality control and adhere to ISO 9001:2015 QMS standards. Verify products adhere to size and functionality specifications. Coordinate with both Sales Team and Engineering Department regarding technical questions as well as special built requests. Work with Product Support regarding validation testing, builds and revisions to work instructions for Production Department. Travel to Las Vegas annually to assist in setup for Speed Equipment Manufacturing Association (SEMA) industry trade show. Plan special buildouts for US Military from receipt of specifications through assembly,Quality Control (QC) testing and proof load testing for all parts and components to secure approval. Review blueprints & schematics to guide design of hydraulics, winches, recovery gear and electrical units. ► Prepare for year-end audit by drafting reports detailing quality control processes, ► Draft guides detailing steps to complete tasks such as warranty replacements.► Ensure products, such as electronic and hydraulic winches, exceed specifications. ► Photograph and document failed parts for review. Work with vendors to resolve failed tests. ► Selected for management development in preparation for supervisory duties. ► Train new quality control and support technicians.

Founded and operated handyman service supporting residential customers. Delivered Mechanical Electrical & Plumbing (MEP) service, preventative maintenance (PM), interior & exterior painting/coating, pressure washing, carpentry and wood working. Installed, repaired & troubleshoot equipment. Traveled daily to meet with customers, complete service and address concerns.Assessed customers’ goals. Scoped projects. Secured customers’ sign-off. Led bidding and estimated costs (labor & materials). Ordered materials & parts. Set timelines per contract. Reviewed finished work with customer. Managed subcontractors. Maintained parts and components inventory. Won new business from word of mouth referrals from clients.

Traveled daily in South Florida to perform service such as MEP, preventative maintenance, interior & exterior painting/coating, carpentry and repairs to residential properties as well as healthcare facilities (physician & veterinarian offices). Scheduled final walkthrough with customers to review finished work then secure sign-off.