Jarrod Thomas Email & Phone Number

Arlington, Virginia, US

• Head of Bloomberg Law's catalog of books, treatises, portfolios, and other contributed content.
• Lead teams of managers and individual contributors responsible for diverse workflows.
• Formulate strategy to deliver the highest value content to customers as efficiently as possible.
• Make data driven operations decisions based on usage and feedback.
• Negotiate and execute contracts related to content acquisitions.
• Develop high value relationships with partner organizations.

Arlington, Virginia, US

• Head of feedback for customer experience.
• Lead Bloomberg Law’s efforts to acquire, analyze, and act on customer feedback from all sources.
• Advocate on behalf of the customer for product enhancements and content coverage.
• Create and manage a research initiative to investigate feedback trends, related market opportunities, and provide actionable recommendations.
• Liaise with customers, sales teams, and the content and product organizations to ensure open communication and prioritization of the most valuable enhancements.
• Implement improvements to survey methodologies, including the creation of an on product NPS survey and enhancements to existing customer satisfaction surveys.

Arlington, Virginia, US

• Worked with an extensive list of outside authors and partner organizations to acquire and coordinate timely contributions of high-value legal content.
• Identified, conducted outreach to, and recruited new contributors to Bloomberg Law.
• Coordinated multi-team projects to enhance content with improved workflows and utilization of metadata.
• Formulated and implemented data driven strategies to ensure efficient allocation of resources to high value content areas.
• Served as technical lead for team, taking point on sourcing new solutions such for contracts management and bulk outreach.
• Created and maintained analytics reports for the organization.

Arlington, Virginia, US

• Ensure quality by reviewing the work of editors for accuracy, errors, and readability.
• Publish easy-to-understand responses to complex and diverse legal questions by conducting in-depth research in diverse legal fields such as corporate governance, securities, and international trade.
• Adhere to strict deadlines and outperform production targets while ensuring high-quality deliverables.
• Enhance project efficiency and success by leveraging project management software, such as Jira and Confluence, to streamline and develop workflows.
• Oversee an extensive portfolio of legal content, including updating treatises, charts, quick reference materials, and other content due to new legal developments as appropriate.
• Handle expert updates from 50+ external authors from initial submission to publication.

Richmond, VA, US

• Advised various clients on complex legal issues, including land use cases valued at millions of dollars, wine, beer and spirits litigation, and contract litigation.
• Represented clients in front of local, state, and federal bodies for litigation and non-adversarial proceedings.
• Tasked with composing briefs, motions, pleadings, memoranda, contracts, letters, and other legal documents on a weekly basis.
• Developed legal strategies aimed at achieving optimal case resolutions for clients.
• Conducted research to maintain current knowledge of legislation and other legal matters.
• Demonstrated exceptional negotiation and client relationship management skills.

• Performed research and analysis of legal precedent, statutes, and case law on a daily basis, presented findings, and developed recommendations.
• Formulated and drafted legal opinions and legal memoranda on a weekly basis.

Law

Doctor Of Law (J.D.)

Bachelor Of Arts (B.A.), English