Jarrod Thomas Email & Phone Number

Washington, Dc, Us

Arlington, Virginia, Us

• Head of Bloomberg Law's catalog of books, treatises, portfolios, and other contributed content.• Lead teams of managers and individual contributors responsible for diverse workflows.• Formulate strategy to deliver the highest value content to customers as efficiently as possible.• Make data driven operations decisions based on usage and feedback.• Negotiate and execute contracts related to content acquisitions.• Develop high value relationships with partner organizations.

Arlington, Virginia, Us

• Head of feedback for customer experience.• Lead Bloomberg Law’s efforts to acquire, analyze, and act on customer feedback from all sources.• Advocate on behalf of the customer for product enhancements and content coverage.• Create and manage a research initiative to investigate feedback trends, related market opportunities, and provide actionable recommendations.• Liaise with customers, sales teams, and the content and product organizations to ensure open communication and prioritization of the most valuable enhancements.• Implement improvements to survey methodologies, including the creation of an on product NPS survey and enhancements to existing customer satisfaction surveys.• Organize a customer interview program, including building a pipeline of willing customers, and establishing processes and procedures to maximize the value of in person interviews.• Modernize procedures around the collection and analysis of feedback, including the implementation of new technology to capture in person interviews, and the development of new reports.

Arlington, Virginia, Us

• Worked with an extensive list of outside authors and partner organizations to acquire and coordinate timely contributions of high-value legal content. • Identified, conducted outreach to, and recruited new contributors to Bloomberg Law. • Coordinated multi-team projects to enhance content with improved workflows and utilization of metadata.• Formulated and implemented data driven strategies to ensure efficient allocation of resources to high value content areas.• Served as technical lead for team, taking point on sourcing new solutions such for contracts management and bulk outreach.• Created and maintained analytics reports for the organization.• Built usage reports for senior leadership.

Arlington, Virginia, Us

• Ensure quality by reviewing the work of editors for accuracy, errors, and readability. • Publish easy-to-understand responses to complex and diverse legal questions by conducting in-depth research in diverse legal fields such as corporate governance, securities, and international trade.• Adhere to strict deadlines and outperform production targets while ensuring high-quality deliverables. • Enhance project efficiency and success by leveraging project management software, such as Jira and Confluence, to streamline and develop workflows. • Oversee an extensive portfolio of legal content, including updating treatises, charts, quick reference materials, and other content due to new legal developments as appropriate.• Handle expert updates from 50+ external authors from initial submission to publication.• Optimize the user experience by transitioning legacy print products to new digital formats as well as ensuring easy access to frequently used materials.• Deliver efficient and timely answers to users by developing new, easy-to-use reference materials.

Richmond, Va, Us

• Advised various clients on complex legal issues, including land use cases valued at millions of dollars, wine, beer and spirits litigation, and contract litigation. • Represented clients in front of local, state, and federal bodies for litigation and non-adversarial proceedings.• Tasked with composing briefs, motions, pleadings, memoranda, contracts, letters, and other legal documents on a weekly basis.• Developed legal strategies aimed at achieving optimal case resolutions for clients.• Conducted research to maintain current knowledge of legislation and other legal matters.• Demonstrated exceptional negotiation and client relationship management skills.

• Performed research and analysis of legal precedent, statutes, and case law on a daily basis, presented findings, and developed recommendations.• Formulated and drafted legal opinions and legal memoranda on a weekly basis.

Law

Doctor Of Law (J.D.)

Bachelor Of Arts (B.A.), English