Jarrod Brush Email & Phone Number

Greater Pittsburgh Area

Des Plaines, Il

Currently experienced in baccarat and blackjack; Exchange paper currency for playing chips or coin money; Pay winnings or collect losing bets as established by the rules procedures of a specific game; Check to make sure that all players have placed bets before play begins; Stand behind a gaming table deal the appropriate number of cards to each player; Inspect cards equipment to be used in games to make sure that they are in good condition; Open and close cash floats game tables; Answer questions about game rules; Refer patrons to gaming cashiers to collect winnings; Work as part of a team of dealers in games like baccarat; Ensure guest satisfaction by providing excellent customer service.

Des Plaines Il

I opened a brand new property that has become the leader in the Chicagoland area. I was responsible for pre-opening training of cashiers and bankers, many of whom came with no prior casino experience, while also responsible for ongoing training of new hires, and others that advance in their role in the cage. I am also responsible for the disciplining of cashiers, along with ensuring timely issuance, and coaching, in regards to audit exceptions. Prepare and issue annual reviews for cashiers on my shift, also, 90 day reviews for new cashiers. Ensures that exceptional customer service is provided, by myself, as well as the cashiers. As a supervisor, I was allowed to issued comps up to $20 for guest appeasement, for breakdowns in service, or other problems that may have arisen. I was given some scheduling responsibilities for a time. I have been entrusted to partake in a post interview process call Realistic Job Preview, bringing in possible employees to let the see the operations during more peak times, and make further hiring decisions.After opening, I have been responsible for tracking and logging of cage variances, along with creating many excel spreadsheets for the cage use. I am responsible for safeguarding company funds, ensuring the cashier are following proper procedures in regards to securing funds, and performing guest transactions. I am responsible for the daily reconciliation of cashier drawers, as well as the specialty banks of the cage. I have been responsible for the training, filling, balancing, and reconciliation of Western Money ticket redemption machines. I have taken pride in the ability to be able to fix and troubleshoot the machines, without the need to call for outside service, the majority of the time.

Pittsburgh, Pa

On the front line, I was responsible for accurate payouts to customers, whether it be for chip or voucher redemptions, check or lottery cashing, and even exchanges of currency. I provided excellent customer service to all customers during interactions. At the end of the day, I was responsible for balancing my cash till, after exchanging large sums of cash, most days in the $100k range of transactions.I also learned the chip and poker bank side windows. In the chip bank, I was responsible for the filling table fill requests and accepting their credits. The casino marker bank was also located in the chip bank, so reconciliation of that was a must also. The poker bank was mostly responsible for exchanging chips and cash from poker tables to replenish their chip racks. Replenishing cashier drawers with cash and chips was also a priority.We used NRT ticket redemption machines, and I was responsible for filling, balancing, and troubleshooting any problems with the machines. Created a spreadsheet that was vital to the shift, in regards to reconciling and filling the machines, that was later used by all shifts.I was ultimately fast tracked to a supervisor position at an opening sister casino in Des Plaines IL.

Responsible for the operation of a weekly charity based poker tournament and cash game that benefitted the Hookstown Volunteer Fire Department. It was a weekly game that featured a tournament followed by a cash game.

Sell daily racing forms and programsBalance a computerized MICROS cash registerProvide customer assistance when possible

Not Complete, Finance

Hs Diploma