+ Cultivates positive and proactive relationships with customer personnel across various organizational levels; increases customer consumption via positive solutions.+ Spearheaded a notable 15% year-to-date increase in customer retention.+ Drove a substantial 20% year-to-date growth in both regional profit and sales.+ Manages the efficient entry and billing processes for service and parts sales orders, aligning with Customer Purchase Orders.+ Upholds and ensures adherence to proper safety procedures, providing necessary training.+ Takes on leadership role in coaching, training, and recognizing associates.

+ Restructured department, resulting in increased efficiency and streamlined operations.+ Implemented coaching strategies that led to notable improvements in collector performance and overall team productivity.+ Played crucial role in minimizing financial risk through proactive analysis and resolution of accounts.+ Consistently met or exceeded targets in collections and deduction resolution.+ Recognized for strong leadership and problem-solving skills in addressing escalated issues.+ Contributed to a positive team culture through effective training and orientation of new team members.

+ Led and coached team of 24 employees in managing account payable and collection portfolios, resulting in a 7% reduction in bad debt write-off; simultaneously, elevated four employees to salaried leadership roles.+ Pioneered development of standardized work document, enhancing Customer Survey scores and ensuring FDIC regulatory compliance; achieved impressive 98% adherence rate to compliance standards.+ Created comprehensive onboarding training materials for hourly associates, elevating training quality and substantially decreasing the number of accounts (by 43%) beyond 31 days past due. + Championed quarterly leadership meetings to accurately forecast workload, facilitating the strategic allocation of resources to achieve planned volume goals. + Steered team to attain the top-ranking position in the company for the highest productivity rate and lowest labor cost, surpassing the expected rate by 11% during fiscal year 2018.

+ Oversaw sales and business development functions, actively participating in new product rollouts and order fulfillment.+ Managed and led a team of 30+ team members and 7 team leaders, overseeing a store volume of $30M annually, achieving a top 10 ranking out of 70 in operations within the group.+ Engaged in Leader-On-Duty responsibilities during store opening and closing, contributing to a 3% increase in comparable sales (the highest achieved in the last 7 years).+ Led delegation of tasks; managed payroll adjustments, and ensured the achievement of weekly forecasting goals, effectively overseeing day-to-day operations of the store.+ Successfully reduced merchandise shortage from 1.9 to 1.07, showcasing the most significant improvement in the group for fiscal year 2016.

+ Managed team payroll processes and crafted weekly schedules in adherence to payroll policies, optimizing operational efficiency.+ Implemented effective strategies and best practices which resulted in a notable improvement in RedCard conversion percentage, increasing from 32% to an impressive 45% during FY 2013.+ Oversaw team of 20 cashiers.

+ Achieved 10% increase in margin contribution; identified variances in store billing and collaborated with vendors to rectify errors.+ Developed strong analytical skills to review reports and evaluated store performance through profit and loss (P&L) analysis.+ Drove 29% increase in sales by conducting weekly sales calls to current and potential customers. + Utilized leads to open new accounts, with new sales contributing 5% to total volume.+ Assumed oversight of all business operations for the store, including customer service, sales, merchandising, inventory control, and scheduling.

+ Addressed technical support calls spanning monitoring issues to those demanding advanced problem-solving skills, ensuring resolution.+ Collaborated with senior team members to enhance efficiency and promptly resolve issues.+ Achieved pinnacle levels of customer service and satisfaction by delivering exceptional support to customers.