• Partnered with department heads and leaders to identify key drivers and provided essential data needs.• Created data pulls using SQL, via Snowflake, SAS and Python, to automate manual data work across the Underwriting department.• Constructed robust Power BI dashboards for the Senior leadership team, improving the quality and accuracy of decision-making.• Developed a reputation as a trusted data expert and a go-to resource for data-related projects and initiatives.

• Coordinating with department heads to align team goals with business objectives, ensuring smooth operations and efficient service delivery.• Identifying process improvement opportunities and implementing solutions to streamline workflows, resulting in increased efficiency and cost savings.• Analyzing performance metrics and KPIs to identify trends, opportunities for improvement, and areas of excellence.• Effectively leading a new team to a 24% increase in agent satisfaction within just four months, based on the prior six months, through effective communication, coaching, and team-building initiatives.• Conducting training sessions for new hires and monitoring their growth to identify training opportunities, contributing to the overall success of the team.• Developing and implementing performance management strategies to motivate and inspire team members to achieve their goals, resulting in improved productivity and increased job satisfaction.

• Assisted supervisors with agent escalations and team management, demonstrating strong leadership and problem-solving skills.• Identified trends among team members and addressed possible training opportunities with supervisors, contributing to the overall success of the team.• Served as a subject matter expert to assist with new hire on-boarding and training, demonstrating a deep understanding of company policies and procedures.• Assisted agents with policy service, reviewing policies against state guidelines and company policies, ensuring compliance and accuracy.• Promoted best team practices and efficiencies by adhering to phone metrics and keeping up-to-date with ever-changing rules and regulations, contributing to a positive work environment.

• Creating website designs, concepts, and social media graphics, based on my deep understanding of layout principles and design trends, using Adobe products.• Designing and coding websites using standard HTML, CSS, and jQuery to ensure compliance with quality assurance standards and customer specifications, demonstrating strong technical skills.• Communicating directly with clients to discuss and determine layout design in order to drive sales, exhibiting excellent communication and interpersonal skills.• Building and maintaining positive relationships with internal and external stakeholders, fostering a collaborative work environment that supports team success.• Providing exceptional customer support and resolving website-specific cases using Salesforce, earning recognition for my excellent communication and problem-solving skills.• Identifying process improvement opportunities and implementing solutions to streamline workflows, resulting in increased efficiency and cost savings.