Executive-level role, responsible for all Sales, Service and Partnership functions at BackroadsDevelop and oversee the execution of the company’s long-term strategic Sales and Service goals across BackroadsRepresent the department at the Exec leadership levelFocus on the overall performance, profitability, and strategic direction of the Sales DepartmentMake high-level decisions regarding the allocation of resources, partnerships, and organizational policySet annual and quarterly departmental goals in collaboration with their management teams and Exec TeamHiring decision-maker for all Sales and Service rolesOwner of all Sales and Service line items on P&LFocused on leadership and vision at the organizational level, long-term profitability, competitive positioning, and large-scale decisions

Backroads is the leader in active travel. Since 1979, we’ve been doing what we do best: taking people on unforgettable biking, walking & hiking trips around the world.

On-Site Expertise: Deliver unparalleled on-site stadium experiences at the prestigious Chase Center, ensuring guests enjoy every facet of their visit.High-Profile Networking: Engage with high-profile prospects, leveraging interpersonal skills and strategic outreach to convert them into loyal, long-term customers.Game Experience Architect: Craft memorable pre-game activations and post-game on-court experiences, enhancing the overall event atmosphere and leaving lasting impressions on attendees.

Pioneer Seller: Proudly served as the inaugural seller on the team, laying the groundwork for the sales department's structure and processes.Go-to-Market Strategist: Played a pivotal role in shaping the go-to-market strategy, ensuring alignment with market demands and company objectives.Fortune 500 Liaison: Established and nurtured long-term, mutually beneficial partnerships with Fortune 500 companies, positioning Envoy as a trusted partner in Commercial Real Estate.Pipeline Management: Diligently managed pipeline performance and forecasting, ensuring consistent sales momentum and accurate revenue projections.Market Educator: Spearheaded efforts to educate the marketplace on Envoy Connect (building solution), driving awareness and interest in a novel product offering.Feedback Loop Creator: Collaborated closely with solutions and product engineers, relaying critical customer insights to refine and enhance product offerings, ensuring optimal product-market fit.Resilient Achiever: Demonstrated tenacity and adaptability by achieving sales quotas even amidst challenging macro market conditions in the real estate sector.Marketing Collaborator: Partnered with the marketing team to align external messaging with the broader company vision, ensuring targeted outreach to the most promising customer segments for optimized sales and pipeline growth.

Trailblazing International Hire: Distinguished as the first international recruit, entrusted with the exclusive responsibility of spearheading sales and market strategies for the United States and Canadian sectors.Lead Management: Efficiently manage all inbound leads from the US, Canada, Australia, and New Zealand markets, ensuring timely responses and optimal conversion rates.Outbound Sales Maestro: Oversee and execute all outbound sales processes, leveraging market insights and tailored strategies to drive revenue growth.Marketing Collaborator: Partner cross-functionally with the Marketing team, providing localized information and emerging trends to refine campaigns and boost conversion rates in targeted regions.UXDI Platform Advisor: Guide clients on maximizing the potential of the UXDI platform, ensuring they harness its full capabilities for their specific needs.Educational & Career Consultant: Offer expert advice on educational options and career opportunities, positioning UXDI as a holistic partner in clients' growth journeys.

High-Profile Corporate Negotiator: Expertly negotiate full-floor enterprise office space contracts tailored to the unique needs of Fortune 500 companies, ensuring optimal terms and value.Cross-Functional Collaborator: Regularly liaise with a diverse range of stakeholders, from managers and directors across Finance, Sales, HR, Recruiting, Public Affairs, to specialists in Technology, Security, Construction, and Operations. This collaboration ensures seamless office space acquisition and management.San Francisco Stewardship: Entrusted with the oversight of 375,000 sq. ft. of prime office space in downtown San Francisco, catering to the needs of over 6,700 members and ensuring operational excellence.Property Management Liaison: Foster strong relationships with Property Management and Landlords, ensuring smooth operations, timely resolutions, and the consistent satisfaction of all parties involved.

Primary Asset Leadership: Directly oversaw all sales, operations, and hospitality functions at the prestigious 2 Embarcadero Center, ensuring seamless operations and top-tier client satisfaction.Large-Scale Sales Lead: Served as the primary onsite sales contact for significant contract commitments, expertly navigating negotiations and fostering strong client relationships.Top Account Management: Managed and nurtured relationships with three of the company's top 20 accounts, ensuring their needs were met and expectations exceeded.Operational Excellence: Demonstrated a keen eye for financial management by controlling operational expenditures, leading to a substantial increase in profit margins over a 17-month tenure.

Data-Driven Sales Architect: Pioneered data-driven sales strategies, fostering cohesion and synergy among the sales team, leading to enhanced performance and results.Premier Account Management: Cultivated and managed relationships with 15 of the top 20 Special Event Accounts, ensuring consistent satisfaction and repeat business.Operational Co-Leadership: Collaboratively managed the Operations/Execution team, ensuring events were executed seamlessly and met the highest standards of excellence.Industry Leadership: Honored with the position of President Elect of the NFL Special Events Association, reflecting industry recognition and trust.Levi's Stadium Transformation: Spearheaded the evolution of the Levi's Stadium Special Event business from an experimental venture to a significant revenue stream, enhancing the overall marketability and appeal of the space.

Sales Pioneer: Laid the foundational groundwork as the inaugural member of the sales team, setting the tone and direction for subsequent sales initiatives.Pre-Opening Sales Expert: Skillfully navigated the complexities of pre-opening sales amidst the uncertainties of construction and venue modifications, ensuring early revenue streams and client commitments.Consistent Achiever: Demonstrated unwavering performance by meeting revenue goals in all 12 quarters of tenure, showcasing adaptability and resilience.Top Seller: Distinguished as the top revenue seller in 9 out of 12 quarters, reflecting unparalleled sales acumen and client relationship management.Record-Breaking Sales: Successfully secured the 3 highest revenue-generating and most attended private events at Levi's Stadium, setting benchmarks for event sales and execution.

Historic Revenue Achievement: Collaboratively drove the Los Angeles terminal to record-breaking performance, achieving the highest monthly and quarterly revenues in its 30+ years of operation.Key Account Management: Oversaw all pivotal accounts and directed strategic positioning, ensuring seamless logistics and optimal client satisfaction across all touchpoints.Leadership & Fleet Oversight: Managed a dedicated team of 5 direct reports and maintained operational excellence for a fleet of 20 commercial vehicles, ensuring timely and efficient deliveries.Logistics Chain Stewardship: Entrusted with the comprehensive management of all seven offices and hubs within the logistics chain, ensuring synchronized operations and consistent service quality.

Dual Role Mastery: Entrusted with a unique position at Marina del Rey, leveraging my sales and hotel experience to drive both BT marketing initiatives and revenue generation for the Executive Reservation Service (leisure).Executive Reservations Expansion: Strategically expanded the Executive Reservations Service, elevating it to become the 3rd most profitable account in the portfolio.Million-Dollar Revenue Driver: Successfully captured over $1 million in revenue through innovative marketing campaigns and meticulous relationship management, particularly with Fortune 500 corporate travel managers.Data-Driven Strategist: Analyzed prevailing market trends and adeptly implemented strategies centered on "need dates," resulting in significant revenue growth.Recognized Excellence: Honored with a nomination as the 5-Star Employee of the Quarter in Spring 2010, reflecting dedication, performance, and significant contributions to the company.

Diverse Client Engagement: Spearheaded initiatives to engage a broad spectrum of companies, from Fortune 500 giants to dynamic independent start-ups, hosting conferences that delivered unique and memorable experiences, ensuring repeat events year over year.Lead Generation Expert: Proactively generated leads through targeted promotions and meticulous customer relationship management, driving consistent event bookings.Client Relationship Steward: Diligently researched, established, and nurtured client relationships, serving as the primary point of contact and ensuring seamless communication.Cross-Departmental Collaboration: Worked hand-in-hand with the Finance and Special Events departments, ensuring all client needs were met and expectations exceeded.Brand Enhancement: Implemented strategies to elevate The Ritz-Carlton's brand recognition, setting it apart from other luxury chains in a competitive market.Recognized Excellence: Honored with a nomination as the 5-Star Employee of the Quarter in Summer 2008, reflecting dedication, performance, and significant contributions to the company.

Foundational Learning: Embraced an entry-level position designed to deeply understand the nuances of high-level customer service and the art of branding luxury products effectively.Guest Satisfaction Champion: Took ownership of guest complaints, ensuring swift and satisfactory resolutions that benefited both the individual and the company's reputation.Intuitive Experience Creator: Assisted in crafting unique experiences for guests by identifying and acting upon unexpressed wishes and needs, elevating their stay or purchase experience.Ranking Contributor: Played a pivotal role in enhancing the company's customer service rating, propelling it 15 positions forward to achieve the #3 ranking company-wide.