Jarron Paronto Email & Phone Number

Served on the leadership team, recommending and evaluating strategic matters of the organization. Conducted risk management review, implemented safety manual and ensured OSHA and DOT compliance. Drafted and implemented improved financial tracking and cash controls of retail operation. Provided consultation to HR Manager in employee manual update. Developed and delivered training to organization staff, with topics including customer service and HazComm. Managed lease and vendor relations; evaluated vendor contracts for service improvements and cost savings.

As second to the director, served on executive leadership team, guiding growth of the organization to become the fourth highest-grossing in the nation and the first to net $1M. Facilitated weekly management meetings, coordinating initiatives and activities of the managers, identifying synergies and resolving issues across multiple departments and two locations. Managed HR administration for ReStore division, escalating to HR Director at Habitat for Humanity when necessary. Prepared staff, facilities and systems for the opening of a successful second retail location, within top 10% of stores nationally in its first year. Supervised store managers and directed all aspects of retail presentation and performance between both locations, with a staff of 12+ employees and 75+ volunteers. Managed $500,000 budget in variable-revenue retail environment. Identified and managed special projects to improve service and effectiveness. Curated and expanded written operations. Developed and provided staff training. Trained fellow ReStore directors in customer service and cash controls/financial management at three Habitat International U.S. training events. Developed marketing content and promotional items. Grant tracking and reporting. Administered relations with numerous vendors.

Developed structure and processes for all aspects of organization, the core of which codified in an operations manual of policies, procedures, and forms; some recommended nationally and shared often with start ups. Supervised store manager, volunteer coordinator, donation coordinator, and marketing coordinator. Created look and flow of customer experience through process, color, signage, and training. Developed and delivered training on workplace culture, customer service, volunteer management, safety, donation procurement, and other specific operations. Facilitated Fish! Culture program, improving morale and reducing customer complaints by 60%. Implemented DOT and OSHA compliance. Performed recruitment and orientation of new hires, first point of contact for HR issues, HR admin support. Administered vendor relations and provided onsite support for security, phone, IT, POS, and others, resolving service interruptions and issues. Presented at two Habitat for Humanity International conferences on volunteer management and customer service; lead national conference training calls on numerous topics, including volunteer management, donation procurement, and overall ReStore operations.

Founding leadership member, recruited to develop the initial systems for retail, donation procurement and management, volunteer management, and marketing. Designed, wrote and managed successful AmeriCorps*VISTA grant for three year capacity-building project, creating the volunteer program and grassroots marketing strategy, drastically increasing customer traffic and volunteer engagement for this retail store in a warehouse district. Designed and built donor and volunteer databases in Microsoft Access. Prepared store for opening, overseeing installation of phone/IT and POS systems. Managed and delivered retail service to customers with mostly volunteer staff.

First Year MemberCreated environmental education program for low income residents to save money through simple environmental practices. Wrote accessible manuals and developed interactive slide show; recruited and trained volunteers in delivery; facilitated community advisory committee to oversee the project.Second Year LeaderServed as leader for northwest Missouri, supporting 15 VISTA projects and their members. Developed new, three-year VISTA project to create environmental programming at a community center in the Old Northeast. Wrote and managed successful VISTA grant for this project, formed partnership with community center, lead two VISTA members in establishing a recycling buy-back center for area residents and a community gardens project for community center youth and their families. Secured in-kind donations. Recruited and lead advisory committee.Developed an environmental education and experiential academy for at risk youth. Wrote and secured $12,500 EPA environmental justice grant for project; coauthored curriculum for program. Selected twice to facilitate cohort learning of new leaders at nationwide leadership training events. Facilitated group discussions at numerous regional events, preparing new VISTA members for their service year. Founding member of statewide service council; coauthored constitution.

Sustainable Manhattan program coordinator, conducting research on sustainable community development and facilitating community input sessions. Presented to the Manhattan Urban Planning Board. Coauthored a rural economic development manual for the Kansas Department of Commerce, with a focus on community engagement.