• Lead CrossFit classes at Defined Training in Chicago• Instruct and demonstrate CrossFit exercises • Facilitate a positive experience where the gym is the best hour of people’s day• Ensure a safe and effective exercise environment• Coach the On-ramp program teaching the foundational movements to new members • Encourage clients to achieve their fitness goals• Modify exercises for clients with injuries or special needs

Employee Engagement and Customer Experience survey implementations including survey design, survey administration, statistical analysis, Executive presentations, goal setting, and action planning.Used analytics to identify data insights and communicated the findings to internal and external partners including CEOs of Global companies.Conversations with the clients to understand the root cause of an issue in order to completely resolve the entire issue, and not just one of the symptoms.Managed internal teams to ensure each client experience is delivered on time and in scope, while balancing multiple clients at once.Network with colleagues to learn from their experience and integrate learnings into other client deliverables.Active listening and asking the key questions to identify overarching goals and recommending solutions to accomplish business challenges.

- Create reports, analyses, and dashboards for various groups within our client partner- Survey implementation and design- Operational activities such as reviewing Organizational structure maps as it relates to incoming sample- Communicating in English and Spanish with clients and internal operations team- Leading Employee Engagement survey implementation via Gallup Access

- Create impactful presentations, dashboards, and reports using SPSS, Tableau, PowerPoint, Excel for our clients- Work closely with partners in Mexico City and Omaha

-Manage the Spanish speaking team of interviewers at Gallup in Bellevue-Led individual training sessions with team members to increase productivity and quality -Focus on maximizing engagement, wellbeing & productivity-Led matrix-style Employee Engagement action planning sessions with more experienced colleagues

- Working directly with Anytime Mangos to import Altaulfo mangos from the Nayarit region of Mexico- Marketing Ataulfo mangos to local, regional, and national grocery store chains and produce distributors in the United States- Utilize technology to extend the mango growing season- Ensure our produce meets quality standards for import

-Handle Customer Operations and Customer Support for Spanish speaking customers based in Mexico-Manage multiple responsibilities on the Customer Operations, Support, and Integration teams.

Coordination and management of key Client Service processes to support the overall management of the Client Services team in Asia, Pacific and the Middle East.• Managed the Learning and Development, recognition, bonuses, knowledge sharing and training processes in the region, which includes offices in Australia, New Zealand, Singapore, Thailand, China, India, and Dubai • Analyzed forecasted 2012 revenue and expected compensation in region to determine hiring capability to meet yearly budget for the region • Organized and facilitated a regional resourcing strategy to foresee gaps in workload in region and plan short term employee transfers to work in other offices in region• Analyzed the impact of changes in bonus structure to foresee potential changes in pay considering different currencies, base pay, cost of living, and exchange rates• Guided new hires from regional offices through training program about Gallup’s management consulting research and science during their first month on the job• Built strong relationships with leaders around region in order to facilitate knowledge sharing strategy among all associates in the region via monthly conference calls• Successfully coordinated multiple management responsibilities working closely with the regional Client Services Director and his team of managers in the region• Compiled insightful analyses based on various metrics such as internal and external customer engagement, employee engagement, and productivity in the region• Responsible for calculating and communicating bonus structure and payouts in region• Led two sessions with lululemon athletica in Sydney, Australia focused on sharing insights, experience, and management tips about Gallup's Strengths research• Helped start the Sydney chapter of Gallup’s Community Builders group to support local charitable organizations focused education, leadership, youth & strengths

• Managed a team of 25 to 30 interviewers who completed surveys for the Gallup Poll• Led a team of interviewers who worked in Spanish, was able to listen to Spanish surveys and give feedback to help team members improve productivity and quality• Successfully reduced turnover, improved average length of stay, and maximized center productivity while maintaining a highly engaged workplace • Utilized Gallup employee engagement and wellbeing constructs to create a more positive, healthy, engaged, and productive workplace • Led monthly group conversations with six other managers about each of the five elements of wellbeing: Physical, Career, Social, Financial, and Community

Translated English language brochures into Spanish for non-profit legal firm assisting the low socio-economic level and immigrant populations of Lincoln* Attended bilingual community meeting and assisted Appleseed staff by taking notes

* Conducted interviews and wrote articles for the Plains Talk newsletter and e-newsletter that reach six states in the High Plains division* Assisted in the planning of ACS Gala and was responsible for the creation of the event program, powerpoint presentation, and photo documentation * Wrote press release for Cancer Awareness in September and October* Wrote grant application for CVS Caremark Volunteer Challenge Grant Program* Assisted community manager with daily operations and websites of ACS events

• Maintained safety and security of student, faculty, and staff users of recreation center• Trained new building supervisors• Supervised four employees and was responsible for entire building• Enforced rules of Weary Center and NWU Intramurals