TEAM MANAGEMENT: • STRATEGY:• LOCALIZATION:• TOOLS & TECHNOLOGY:•

TEAM MANAGEMENT: • Collaborated with and provided leadership to a team of 1-5 graduate assistants, delegating tasks, and ensuring successful project execution.STRATEGY: • Evangelized the adoption, implementation, and standardization of agile methodologies across teams.LOCALIZATION:• Produced localized subtitles for Simplified Chinese and American English following Netflix’s Timed Text Style Guides utilizing Adobe Premiere Pro and Visual Sub Sync• Edited localized voice-over and dubbing audio in post production with Adobe Audition to achieve better audience reach and immersion• Externalized hard-coded strings in mobile games using Xcode (iOS) and Android Studio, resulting in smoother workflows and increased efficiency when updating• Performed Localization Quality Assurance (LQA) including White Box testing of internal code for video games made in Unity and C#• Logged, triaged, and fixed bugs in Jira; responded to queries• Visualized, and analyzed localization workflows using SDL Worldserver, identifying bottlenecks, and implementing effective solutions for smoother processes• Recreated source files for marketing and technical assets using Adobe InDesign (DTP Projects)TOOLS & TECHNOLOGY:• Oversaw initial case studies and tests for use of generative AI in localization

TEAM MANAGEMENT: • Managed culturally diverse, geographically distributed teams of 3-7 in-house staff in the United States and ChinaSTRATEGY:• Led cross / interdepartmental regional initiatives: KPI standardization, linguistic resource sharing, content authoring training, multimedia localizationLOCALIZATION:• Responsible for the planning, resourcing, and execution of the transcreation and localization of Marketing content (video ads) from Mandarin Chinese into American English• Translated and localized educational content from American English into Simplified Chinese• Quality management: including localizability checks, terminology review,BUDGET MANAGEMENT:• Managed budget of several initiatives at my site (2019-2020)TOOLS & TECHNOLOGY:• Assisted with the adoption, implementation, and standardization of collaboration tools (SharePoint, Teams)

What I Have Done:1) Project Management / Training: Expanded upon an existing Sichuan Ministry of Education government project to include a new target audience in order to increase sustainability and impact. Designed plan, created materials, and oversaw boots on the ground implementation.2) Media: Co-hosted and created content for University sponsored radio station with the express goals of improving oral English and expanding cultural exchange. Audience size estimated to be greater than 2,000 people.3) Editing: Drafted and recreated presentations into native English to be used during international summits regarding China's One Belt One Road Initiative.4) Technology: Lead discussion and adoption of modern technologies commonly utilized by international companies. Culminating into the development of a centralized computer lab.

Overall Highlights:1) 1st in rank on key performance metrics including conversion rate, average deal size, and total number of deals made 2) Directly contributed to 35% of total Net Profit for the OC / San Diego region during the fiscal year of 2017.3) Restructured onboarding process for reduced total time (from 8 weeks to 5 weeks), reduced session time, increased employee retention (from 12.5% to 50% as observed) and performance.

1) Key contributor in the planning and delivery of projects spanning multiple teams2) Built and led new hire training program3) Cultivated relationships across multiple organizations and departments in order to fully understand and address needs.

Began as an assistant in 2009 and have since advanced to providing customer support, application development, training, and support while providing technical assistance, and office management.Performed Quality Assurance on Microsoft Office 365 / Azure Development Training for Ignite DevCamp 2015 using Visual Studio 2013, Office 365, SharePoint Online and SharePoint 2013. Worked with Microsoft and partners on several developer events in San Diego and Los Angeles. Helping attendees to create Azure and Office 365 accounts and assistance with any issues they may be experiencing during the trainingWorked on a SharePoint 2007 to SharePoint 2013 migration for Nikon: modified page layouts to using the BlankWebPartPage Page Layout and adjusted the webparts on the page to look and feel like the original SharePoint 2007 pages. Added images and navigation where they were missing, resized images where necessary on several hundred pagesProvides network, hardware support to customersPrepares estimates and invoices using QuickBooks 2013Schedules travel, and on-site time for technical personnel