James Arthur (Bsc. Mba Cbap) Email & Phone Number

Perth, Australia

A role within the Business Analysis and Engagement Team to deliver IT Project’s on new and existing systems for HBF: - HBF's Transformation Program since the original business case and RFP stages, delivery of the customer stack assets, through to delivery of the core insurance (policy and claim assets). - Delivered functional change to the following tech assets: Digital, CRM, Self-Service, Core Insurance (Policy and Claims).- P70 Digital and Marketing Growth Program, and also have worked on HBF's Member Promises Review and Product Simplification initiative. - Agile and waterfall delivery, Cloud and 3rd party vendors. - Incepting epics through a Human Centred Design approach to assist in initiation of, and delivery and implementation phases.- Insurance domain analysis, process mapping and user story definition to assist an agile team to deliver and complete a functional build, integrated testing as well as production verification.

Perth

The ACC was established in 2014 with the goal of facilitating collaboration between motoring Clubs in Australia. - Coordinating weekly reviews of the back-log with Club Delivery Manager's.- Managing the backlog of issues identified in Sprints to ensure these are effectively progressed based on business value.- Facilitate an agreed Problem Statement and Requirement between each of the Clubs.- Analysing new requirements against the agreed baseline in the Planning phase.- Liaising with the Clubs, ACC technical teams and Vendor to determine an agreed approach. - Facilitate submissions through to decision making forums, ensuring the quality of submissions.

West Perth

A role within the “Build” Function of IT. Responsibilities include managing a team of five Business Analysts in the delivery of IT Projects, as well as providing direct support as a Senior Business Analyst on IT Projects.Key achievements include: - Delivered a BA Capability Assessment and Roadmap. - Matured the BA Service through development of KPI’s; baselined processes and standards; coached and mentored; performance improvement; and team building. - Standards developed and approved within the team included: Plan BA Approach; Prioritisation; Running Workshops; Requirements Walkthroughs; Requirements Elaboration; Non-Functional Requirements; Requirements Traceability; and Service Definition. - Managed BA resources and provided to Projects based on Project need. - Provided Quality Assurance of BA Deliverables. - Provided estimate(s) and managed effective utilisation for BA Services.

West Perth

A role within the “Plan” Function of IT. Responsibilities included maturing the relationship between the business and IT; managing a portfolio of work; coordinating pre-sales; liaising with key stakeholders; and ensuring initiatives aligned with the IT Strategy via the annual business plan cycle. Key achievements include: - Initiation of a range of Category 1, 2 and 3 IT Projects for the following businesses: Insurance; Distribution; Motoring; Auto Services; RAC Finance; Travel; Corporate Services and IT Portfolios. - Example Projects included: Unified Communications; Supplier Integration; Travel Mobile application Proof-of-Concept; Roadside Dispatch system replacement; Upgrading Core IT Platforms (Exadata Storage, Windows Server, Tibco Service Bus), RAC Tyres; Travel System Integration; Finance System Integration; SVoM Data Quality; Business Intelligence; and small change enhancements. - Development of IT Strategies for Motoring, Finance, Travel, Driving Centre, and Tourism businesses. - Delivered a revised Proposal Phase 0 which included formalising EA involvement in pre-sales, improving alignment with Group prioritisation, estimation and a Summary of Engagement for Project Start-up. - Regular relationship meetings with Senior Business Stakeholders and IT. - Managed Business Account Plans for each business. - Coordinated the Business Planning process for clients to identify and align business technology improvement initiatives with their IT Strategy.

Perth, Australia

Major Projects - Information Capture Implementation; Insurance System Implementation; Service Planning Methodology Implementation; CRM Implementation; E-Business Implementation.Business Analysis - Requirements Elicitation, Requirements Analysis, Business Process Mapping, Scenario, Use case, Product Evaluation.Project Management - Options Evaluation, Business Case, Project Statement, Change and Communiation Management, Project Status Reports.

Perth, Australia

Longer-term acting opportunity in which I managed a team of 5 team leaders with a total 22 staff in the delivery of business support services including: Business Support; Financial and Recovery services; Business Analysis; Systems Support; Data Analysis; and Training.

Perth, Australia

A solutions driven role reporting to the Faculty IT Unit. Provided web services in support of marketing and administrative functions of the Faculty of Medicine & Dentistry. This included the provision of content managed internet websites promoting Faculty Schools & Centres as well as intranet websites/application development designed to support and enhance business processes.

Perth, Australia

Acting Opportunity in which I reported to the Faculty Manager and Dean, I managed a team of 9 staff in support of the Faculty’s organisational units IT requirements. This included managing delivery of the Faculties IT including Desktop Support, Network Support and Application Services.

Masters In Business Administration (Mba), Marketing Principles, Accounting, Data Analysis, Finance, Management, Economics, Strategic Hr.

Key Projects * Marketing Plan for local consulting group servicing the mining industry. * Report to Shareholders for major.

Bsc. Interactive Multimedia Technologies & Information Technology, Information Technology