Supporting globally remote operations, remote diagnostics and autonomous plant projects and teams to integrate IIoT, autonomous drones and robots technologies for inspection and plant monitoring.Best projects….Even better team…

As part of Digital Operations team (Customer Technical Support Global) I am responsible for: - Ensuring operational alignment across 6 Remote Diagnostic Centers.- Leading collaboration between operations and R&D to ensure data visualization tools development and its alignment with the strategy roadmap.- Helping to define and implement operational KPI’s.- Defining and harmonizing operational processes.- Auditing existing Remote Diagnostic Service end to end process.- Acting as consultant in new projects (including edge technology and edge monitoring)- Helping to build up new Remote Diagnostic Centers- Supporting development, deployment, maintenance of analytics needed for the service delivery.

Reporting to the Head of Strategy & Service Excellence Delivery I’m responsible for:- Defining and implement strategy of Remote Services (24/7 Operational Service Desk, Remote Diagnostic Services and Digital Services)- Defining cost strategy- Establishing and monitoring financial, strategic and operational KPI’s

GOALS- Define Digital Services strategy for Aeroderivative Gas Turbine business

GOALS- Set up, maintain and develop a Global Remote Diagnostic Service for Aeroderivative Gas Turbines.ACHIEVEMENTS- Successful implementation of in-house remote monitoring service based on data-driven/machine learning and rule-based analytics.- Improve time responsiveness thanks to brand new processes (24x faster)- Build relationships and cooperation with internal regional teams (multicultural-international cooperation)- Specify and create operational dashboards Qliksense-based.- Specify visualization tools.

GOALS- Define status, needs and priorities related to training for the whole organization (5 divisions - 180 people)ACHIEVEMENTS- Identify training needs and new opportunities by cooperating with leads of different areas.- Create new trainings expanding current portfolio- Develop new content.- Set up a team of trainers- Define operational strategy for training to ensure a standard service.

GOALS- Ensure and preserve quality and availability of predictive services.ACHIEVEMENTS- Establish a multifunctional 11-engineer team capable of delivering predictive services to >100 customers through >20000 diagnostics per yearRESPONSIBILITIES- Lead Predictive Services Department and Condition Monitoring, Diagnostic & Training Center.- Regular follow-up meetings with VIP customers- Suggest and implement operative and technology-based solutions- Create procedures- Negotiate with contractors- Train and induct new joiners- Help sales prepare offers- Take part of hiring processes- Diagnose status of industrial assets by the use of predictive techniques such: vibration, ultrasound,...- Perform remote diagnostics in turbo machinery, reciprocating compressors by operational parameters, vibration and temperature analysis.- Perform field services: Modal analysis, ODS, turbo-machinery vibration analysis.